Customer Service Representative

Job Description

Job Description

Now Hiring: Customer Service Representative
Location: Olympia, WA
Industry: Financial Services / Collections
Employment Type: Evaluation to Hire
Schedule: Monday-Friday | Start Time Between 6:00AM-7:30AM | Full Time 40 Hours Per Week
Pay: $20-$23/hr DOE

 

About the Job

Express Employment Professionals is partnering with a financial services company based out of Olympia, WA to fill a Customer Service Representative position. This is a great opportunity for someone who enjoys helping people, problem solving, and providing excellent customer service in a professional office environment.

 

This company is known for its fun atmosphere, modern office space conveniently located near the highway, and strong employee-focused culture. Once hired permanently, employees may become eligible for benefits including Medical, Dental, Vision, life insurance, a 401(k), paid vacation, paid holidays, and catered lunches from local restaurants.

 

Key Responsibilities:

• Making and receiving phone calls regarding current account and loan statuses with business clients
• Providing outstanding customer service through compassionate communication and professional phone etiquette
• Reviewing account history and analyzing client interactions
• Problem solving with clients to help identify repayment solutions
• Conducting research to better understand client accounts and situations
• Managing multiple priorities throughout the workday
• Maintaining accurate account notes and documentation

 

What You Bring:

• At least 1 year of customer service experience
• At least 1 year of recent office experience
• Strong communication and phone skills
• Professional and compassionate customer service approach
• Strong problem-solving and time management skills
• Ability to multitask in a fast-paced office environment
• Ability to pass a criminal background screen

 

Why You’ll Love This Opportunity:

Full-time stable schedule
Fun and supportive team environment
Modern office conveniently located near the highway
Opportunity for long-term permanent employment
Excellent benefits package upon permanent hire
Company culture that truly values employees

 

 

Why Express?

Express Employment Professionals connects talented people with top local companies. As an Express associate, you’ll also be eligible for:

Medical coverage that meets ACA requirements

Washington Paid Sick Leave

Holiday Pay (after 500 hours and an average of 35 hours/week)

Company Description

Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees.

Founded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide. Our long-term goal is at the heart of our company's vision, to help as many people as possible find good jobs by helping as many clients as possible find good people.

Our Mission:
To professionally market and provide quality human resource solutions through an international franchising network that profit our associates, customers, franchisees, corporate staff, stockholders and communities in which we conduct business.

Company Description

Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees.\r\n\r\nFounded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide. Our long-term goal is at the heart of our company's vision, to help as many people as possible find good jobs by helping as many clients as possible find good people. \r\n\r\nOur Mission:\r\nTo professionally market and provide quality human resource solutions through an international franchising network that profit our associates, customers, franchisees, corporate staff, stockholders and communities in which we conduct business.