Billing Specialist

Company Overview

The companies within the Public Safety Brands (Utility, SOMA Global, Kologik Software, and STRAX) are innovative technology leaders, delivering groundbreaking digital systems tailored for frontline professionals who rely on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we don't just offer jobs; we offer a culture where you can thrive. We foster a purpose-driven environment that values ethical practices and teamwork. Our commitment to transparency and trust-building creates a supportive and inclusive atmosphere for growth and innovation. We wholeheartedly embrace diversity, promoting inclusive harmony. We value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future.

Position Summary

As a Billing Specialist, you will assist in the billing processes. This role is highly collaborative, requiring you to work closely with team members across various departments and external vendors to ensure accurate, timely, and well-maintained invoice processing. Your attention to detail and proactive approach will be critical in maintaining the efficiency and accuracy of our billing operations.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Create, review, and send up to 150 invoices / month to clients in a timely manner.
• Verify the accuracy of billing data and revise any errors.
• Maintain up-to-date records of all invoices and financial transactions.
• Perform regular reconciliation of client accounts.
• Address discrepancies and resolve billing issues with clients.
• Ensure all payments are accounted for and correctly posted.
• Work closely with the finance and accounting teams to streamline billing processes.
• Collaborate with sales and client service departments to gather necessary billing information.
• Participate in team meetings and contribute to process improvement initiatives.
• Respond to client inquiries regarding billing issues, payments, and balances.
• Provide excellent customer service by addressing concerns promptly and professionally.
• Liaise with clients to ensure payment terms and conditions are clear.
• Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.
• Assist with manually correcting invoices and credits as needed.
• Work closely with collections team to ensure accuracy of Accounts Receivable reporting.
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Associate’s degree or equivalent combination of education and experience
• 2+ years of relevant professional-level work experience
• Experience reviewing contract terms and client orders
• 2+ years of experience in a high volume, high-intensity environment preferred
• Strong attention to details
• Basic MS Office skills required (Outlook, Excel, Word, etc.)
• Experience with NetSuite preferred
• Ability to work in multiple accounting software systems
• Ability to identify process improvement opportunities and recommendations
• Effective communication and interpersonal skills.

Benefits

• Competitive Salary
• Paid Time Off
• Medical, dental, and vision insurance
• Life insurance and disability benefits
• 401k
• Bonus Potential
• Apple Equipment
• Company Happy Hours
• Much More…