HUMAN RESOURCES OPERATIONS BUSINESS PARTNER

Job Description

Job Description

SUMMARY DESCRIPTION:

The Human Resources (HR) Operations Business Partner is responsible for the daily operational support of the HR department, ensuring that HR processes are executed accurately, efficiently, and with exceptional customer service. This position serves as a primary point of contact for employees, assists with benefits administration, manages HR financial processes, maintains organized records and office operations, and provides direct support to the HR Manager.

This is a hands-on, steady-paced position requiring a highly organized, detail-oriented HR professional with strong experience in HR administration and benefits administration. This role is responsible for the accurate and timely execution of core HR processes, with particular emphasis on employee benefits, HRIS administration, records management, compliance support, and employee service. The role requires an organized, self-motivated professional who takes initiative, embraces accountability, and thrives in a collaborative environment. The successful candidate understands that every task contributes to the success of the department and approaches all responsibilities with professionalism, flexibility, and a positive attitude. This position is on-site.

CLASSIFICATION: Exempt (salaried)

DUTIES AND RESPONSIBILITIES:

HR Operations and Employee Support

• Serves as the first point of contact for employee questions regarding HR policies, benefits, employment documentation, and general HR processes.
• Provides exceptional customer service while maintaining professionalism, confidentiality, and discretion.
• Assists employees in completing or explaining required HR forms and paperwork.
• Coordinates employee onboarding and offboarding activities.
• Maintains accurate employee files in accordance with company policy and legal requirements.
• Ensures HR records are complete, organized, and audit ready.
• Supports compliance with federal, state, and employment requirements.
• Promotes and ensures compliance with Phoenix’s safety programs, quality management system (QMS), and company policies, processes, and procedures.

Benefit Administration

• Administers employee benefit programs, including health, dental, vision, life, disability, retirement, and other company-sponsored plans.
• Manages benefit enrollments, changes, qualifying life events, terminations, and employee communications.
• Serves as a primary point of contact for employees regarding benefit questions and assist with issue resolution with carriers and vendors.
• Maintains accurate employee records and HRIS data, ensuring timely updates and data integrity.

Administrative Support

• Provides direct administrative support to the HR Manager.
• Prepares reports, spreadsheets, presentations, and correspondence.
• Assists in maintaining HR calendars and project timelines.
• Follows up on outstanding tasks and deadlines.
• Prioritizes multiple assignments while meeting established deadlines.
• Support Office of Federal Contract Compliance (OFCCP) compliance.

JOB REQUIREMENTS:

Education and Experience

• Bachelor’s degree in HR, Business Administration, Organizational Development, or a related field required.
• Five years of progressively responsible HR experience.
• Experience in multiple HR disciplines, such as benefits administration, HRIS, onboarding, recruiting, compliance, leave administration, and payroll coordination.
• Experience supporting a multi-site organization is preferred.
• Experience with HRIS systems (such as ADP Workforce Now) is highly preferred.
• Experience processing invoices and coordinating payments.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to maintain strict confidentiality.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities with minimal supervision.

Knowledge, Skills, and Abilities

The successful candidate will demonstrate the ability to:

• Take initiative and communicate proactively.
• Anticipate department needs and proactively provide solutions.
• Work independently while contributing to a collaborative team environment.
• Adapt to changing priorities in to effectively support business initiatives.
• Build positive relationships with employees at all organizational levels.
• Exercise sound judgment and maintain confidentiality.
• Deliver outstanding customer service.
• Follow through on commitments and complete assignments accurately and on time.

Work Style Expectations

We are looking for someone who:

• Is a true self-starter who identifies work that needs to be done and takes ownership.
• Is willing to roll up their sleeves and contribute wherever needed.
• Understands that no task is beneath them when supporting the success of the department.
• Is dependable, flexible, and willing to adapt as business needs evolve.
• Demonstrates a strong work ethic and a positive attitude every day.
• Is highly accountable and follows through on commitments.
• Works collaboratively and supports fellow team members.
• Takes pride in maintaining a well-organized, efficient, and welcoming HR office.
• Enjoys working in an active, service-oriented environment rather than waiting for assignments.
• Understands that HR is a team function and is willing to assist with any appropriate departmental responsibility as assigned.

Physical Requirements

• Ability to work full-time in an on-site office environment.
• Ability to sit, stand, walk, and move throughout the office during the workday.
• Ability to occasionally lift or carry office materials weighing up to 25 pounds.
• Ability to operate standard office equipment.

Background Check Requirement

• Employment is contingent upon the successful completion of a background check and any other pre-employment requirements applicable to the position.

Phoenix International Holdings, Inc, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.