Family Services Coordinator

Family Services CoordinatorCorneaGen is a mission-driven company focused on providing the highest quality donor tissue, unparalleled customer service and superior products that transform how ophthalmologists treat and care for every person impacted by corneal disease. Through continuous innovations in tissue processing technology and surgical devices, advocacy for patient access and simplified payor reimbursement policies, CorneaGen is advancing the next generation of cornea care. In support of this goal, we are looking for a Family Services Coordinator to join our team.The Family Services Coordinator contributes to a dynamic industry which operates 24 hours a day, 7 days per week; serves as the point of contact regarding incoming referrals, coordinates specific functions of the donation program including receiving initial referrals and assessing/determining donor potential for CorneaGen and with all external donation partners, and directs recovery arrangements. The FSC is responsible for working with families to provide information regarding donation opportunities & obtaining authorization.Job duties and responsibilities include:Handles inbound and outbound communication with donation stakeholders such as hospitals/hospices/medical examiner offices/funeral homes and assesses suitability for eye donationCaptures all information timely, accurately, and completely within donor management softwareProvides comprehensive medical screening of potential donors by effectively communicating with referral source personnel to determine suitability for eye recovery based on established guidelinesDiscusses screening information and criteria applications with Family Services Director accordinglyRoutinely provides feedback to appropriate chain of management regarding hospital education needs, community outreach opportunities, and development with donation partner agenciesWorks in close collaboration with hospitals, team members, and Family Services Director to evaluate and determine the best time to offer families the opportunity for donationLeads donation discussion with potential donor families or agentsEffectively advocates for donation and ensures informed consent to potential donor families; completes authorization for donation; obtains and documents accurate medical/social historiesProvides support and education to families throughout the donation processCoordinates all logistical aspects required for donation to occur, including interfacing with other participating agencies such as recovery partners, hospitals, medical examiners, and funeral directorsCoordinates recovery location and timing; activates/assigns recovery staff for eye recoveryEnsures that case documentation within donation software is updated accurately and in a timely mannerMaintains a high sense of urgency to ensure optimal time frames for recoveryWorks to utilize resources and reduce inefficienciesStrives to meet and/or exceed critical KPIs that drive organizational success including but not limited to; authorization rate, suitability rate, call volume and error rateCollaborates with appropriate personnel to troubleshoot real-time challengesQualifications include:Advanced knowledge related to donor evaluation and managementSuperb customer service skillsProfessionalism during potentially complex circumstancesAdvanced understanding of national regulations and procedures surrounding donation, and an advanced clinical and anatomical knowledgeStrong work ethic and efficient productivity in an independent work environmentAbility to communicate and present information effectively and concisely within a team environmentProactive team player who can multitask with ease, and uphold organizational core valuesStrong interpersonal, priority-setting and strategic skills. Strong attention to detail, written and verbal communication skills. Thrives in a fast-paced dynamic environment and adjusts to new priorities as requiredWell-spoken, has the ability to communicate appropriately and effectively over the phone, especially with families in the midst of their grieving processKnowledgeable about medical terminologyProficient in critical thinkingAble to work nights, days, weekends, holidays; willingness and flexibility to adapt to schedule adjustments as neededPreferred: Bachelor's degree in biologic sciences- or an equivalent degree/diploma/certification in an allied health field. Minimum of 3 years of experience may substitute for educational requirement. Prior Donor Coordination experience strongly preferred.The minimum hourly rate for this position is $24.00/hour and a maximum hourly rate is $27.00/hour. Individual compensation will vary within this range based on a candidate's skills, qualifications, and experience as they relate to the requirements for this position. Shift Premium of $2.00/hour for nights and weekends. Bilingual Premium of $1.50/hour.Our benefits package includes:Generous employer-paid health benefits (medical, dental and vision premiums) for all employees, plus minimal premium contributions to cover dependentsRetirement benefits, with a 5% company match plus opportunities for additional employer contributions.Paid time off, including 12 company holidays and 2+ weeks of PTO, with opportunities to accrue additional PTO based on tenure.Costco or similar wholesale club membership reimbursement.Short-term and long-term disability, life and AD&D insurance, and more!