ServiceNow Senior Developer

ServiceNow Senior Developer

BDO Canada is looking for a ServiceNow Senior Developer to join our growing team, with the ability to work from anywhere in Canada. This is a new role in the team.

The Senior ServiceNow Developer is responsible for building, configuring, and extending the ServiceNow platform across both internal and client engagements, delivering scalable, secure, and high-quality solutions aligned to architectural standards and business requirements. You will provide hands-on technical execution for ServiceNow initiatives including ITSM and CSM implementations, platform modernizations, and legacy tool transitions (e.g., SysAid to ServiceNow), as well as the enablement of automation and AI-driven capabilities to improve operational efficiency and service experience.

Working under the guidance of the Solution Architect, the Senior Developer ensures solutions are upgrade-safe, maintainable, and production-ready, while supporting continuous improvement and managed services operations across client environments. To be successful, you will be responsible for:

Platform Configuration & Development

• Configure and extend ServiceNow ITSM and CSM modules, including workflows, business rules, UI policies, client/server scripts, and catalog items.
• Build and maintain automation using Flow Designer and related tools.
• Support Virtual Agent and self-service experiences as part of automation and deflection strategies.
• Develop integrations using REST/SOAP APIs and IntegrationHub where required.

Technical Quality & Platform Health

• Ensure configurations and customizations align with ServiceNow technical standards and architectural guidance.
• Support platform upgrade readiness by minimizing technical debt and participating in regression testing.
• Troubleshoot and resolve complex technical issues across the platform.
• Document technical designs and configurations for long-term maintainability.

Collaboration & Delivery

• Collaborate closely with Functional Consultants, QA, and the Solution Architect throughout the delivery lifecycle.
• Participate in sprint planning, backlog grooming, and solution design discussions.
• Support UAT, deployment activities, and early-life support post go-live.

Automation & Innovation

• Identify opportunities to automate manual processes and improve operational efficiency.
• Stay current with ServiceNow releases and emerging platform capabilities, including AI-driven features.
• Contribute to reusable technical components and accelerators for BDO's ServiceNow practice.

How do we define success for your role?

• You demonstrate BDO Canada's core values through all aspects of your work: Integrity, Respect and Collaboration.
• You understand your client's industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work.
• You identify, recommend, and are focused on effective service delivery to your clients.
• You share in an inclusive and engaging work environment that develops, retains and attracts talent.
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
• You grow your expertise through learning and professional development.

Your Experience and Education

• 5+ years of hands-on ServiceNow development experience.
• Strong experience configuring ServiceNow ITSM; experience with CSM strongly preferred.
• Proficiency in JavaScript and ServiceNow scripting concepts.
• Experience with Flow Designer, IntegrationHub, and ServiceNow data models.
• Solid understanding of ServiceNow best practices, security, and upgrade-safe development.
• Experience supporting platform migrations or large-scale implementations.
• Exposure to AI-enabled ServiceNow features (Virtual Agent, Predictive Intelligence).
• ServiceNow certifications:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (ITSM and/or CSM)

The expected range of compensation for this role is $84,000 - $128,000 annually.

Why BDO? Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2026. This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what's next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose.
• We encourage innovation and forward thinking, empowering you to embrace what's next and help shape the future of our firm.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We're committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

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