Vendor Support Specialist

This is an exciting opportunity to grow your career with a leading organization in its sector. We’re looking for a proactive and detail-oriented coordinator to join a fast-paced, collaborative team environment.

In this role, you’ll contribute to key initiatives with high visibility, working closely with various teams and gaining valuable cross-functional experience.

Responsibilities

• Monitor and manage the ticketing queue, ensuring supplier issues are resolved efficiently, handling 8-10 tickets per day
• Troubleshoot issues and resolve tickets, or schedule follow-ups as needed until closure.
• Communicate with end users primarily via email, with some phone interaction as required.
• Maintain and update project tracking within task management tools to monitor progress
• Partner with cross-functional teams to ensure initiatives remain organized, on schedule, and aligned with strategic priorities
• Provide regular updates to stakeholders on supplier onboarding status

This is a 18-month contract position with potential for extension or transition into a permanent role based in Atlanta. High-performing individuals may have the opportunity to pursue other roles within the team or broader organization after the contract ends. While the role offers flexibility to work remotely, candidates must be based in Georgia.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

Required Skills

• 1–3 years of experience in sales support, client coordination, account/relationship management, supplier engagement, customer support, or operations (internship experience considered)
• Experience handling ticket queues
• Confident in conducting outreach through email and phone communications as it pertains to customer support
• Basic Excel skills for organizing, sorting, and managing data sets
• Demonstrated ability to work independently and take initiative
• Strong organizational and time-management abilities, capable of handling multiple priorities and meeting deadlines
• Comfortable providing concise updates to cross-functional teams
• Highly detail-oriented with strong organizational skills
• Experience utilizing Mirakl software, preferred
• Experience working with an Enterprise PIM software, preferred
• Bachelor’s degree required

Must be authorized to work in the U.S./Sponsorships are not available

• 100% remote