Technology Services & Solutions Engineer

Do you want more than ticket grinding? More than basic installs? More than being stuck in the same role with no path forward? 

Find out more about this role by reading the information below, then apply to be considered.

Teltek is hiring a Technology Services & Solutions Engineer —a hybrid role for a Tier 2 MSP technician who wants to grow into a senior engineer, solutions designer, and eventually a vCIO-level advisor. You'll split your time between remote IT support on-site technical work , and client-facing advisory responsibilities . You'll work with telecom, networking, wireless, access control, security cameras, servers, cloud systems, and more—while building the skills needed to step into higher-level engineering and strategic client leadership. If you're driven, detail-oriented, customer-focused, and ready for a role with real upward mobility, Teltek is the place to grow.

Teltek, a Frederick Maryland business, is seeking a Technology Services & Solutions Engineer to join our growing team. This role is ideal for a Level 2 – Level 3 MSP technician who is ready to take the next step in their career—expanding beyond day-to-day support into solution design, client advising, and long-term technical strategy. 

This position blends remote IT support on-site technical work , and client-facing technical advisory accountabilities . As you and the company grow, you will have the opportunity to take on more advanced responsibilities including Solutions Engineering Technical Account Management , and eventually vCIO advisory work with full training and support.

Eligible candidates should be reliable, motivated self-starters with exceptional communication skills, strong documentation habits, and the ability to work autonomously while maintaining excellent customer relationships.

Responsibilities and requirements:

• ?Business Phone Systems: configuring, deploying, troubleshooting and training (typically MetaSwitch/Netsapians UCaaS VOIP, MS Teams, and legacy premise-based PBX systems)
• Installing, configuring and managing Wide & Local Area Networks (Typically Cisco Meraki, SonicWALL and Ubiquiti):
• Telephone/Internet Service Provider deployments and troubleshooting
• Troubleshooting/installing IP-based security cameras and access control systems
• Active Directory and DNS administration
• Troubleshooting/administration/deployment of Windows/Apple desktop and server operating systems
• Troubleshooting/administration/deployment of Microsoft 365 and other MS applications
• Monitoring and managing data backups and disaster recovery devices
• Assisting sales team with site surveys and solution designs (sales engineering)
• Various cloud technology migrations, administration and support
• Provide onsite and remote end-user/administrative training on various phone systems, Microsoft and cloud-based technologies
• Maintaining clear, thorough documentation of installs, configurations and client environments
• Mentoring technicians as you grow into more senior responsibilities

Details:

• Experience: 5+ years working in an MSP business with physical onsite technology installation experience; Teltek will invest in right candidate
• Work Location: Client Sites Across DMV; Teltek Office: Frederick, MD
• Hours: Monday Through Friday 8:00 AM to 5:00 PM; occasional after hours/on call
• Environment: Estimated 70% local DMV field work; 30% remote/office support; will vary based on client needs.
• Travel: Some out of state travel will be required with advanced notice
• Security Clearance: Not Required

Requirements

• Exceptional emotional intelligence, customer service, communication and documentation skills
• Valid driver's license, Clean backgroundand driving record
• Motivated, hardworking and an independent self-starter
• Proficiency in verbal and written English
• Ability to lift up to 50lbs independently
• Ability to work at heights up to 30 feet utilizing a lift and/or ladders
• Some formalized technology training/education/certification(s) or equivalent on the job xhyhwjd experience (CompTIA Network+ and A+, Microsoft 365/Azure certifications, CCNA, etc.)
• Ability to demonstrate the ability to support to a wide variety of technologies across various businesses segment
• Veterans are strongly encouraged to apply

Members of the Teltek Team are Compensated with the Following Benefits:

• 3 Weeks Paid Vacation/PTO*
• 7 Paid Holidays + Your Birthday as a Bonus PTO Day
• Company Car Use for Client Visits*
• Competitive Pay with Multiple Performance Based Incentives
• Diversity of Technologies to Support
• Premium Healthcare Plan Coverage Contributions *
• Room to Grow — Increasing Responsibility and Career Advancement Opportunities Within Teltek, Plus Ongoing Technical Certifications
• Part Time Telecommuting Option*
• Potential for Domestic and International Travel
• Retirement Plan Contributions*
• Team-Centric Collaborative Work Environment
• Company Cell Phone, Laptop and Tools Provided
• Free Parking

*indicates benefit availability post-orientation period/minimum tenure required

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: On the road

Work Location: In person