Service Delivery Coordinator

Contingent work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top contingent talent directly to industry leading clients who have flexible contingent assignments that work on a variety of projects, and unlock opportunities for exciting work. This contingent assignment will be working with Black & Veatch. Black & Veatch is a global engineering, procurement, construction (EPC) and consulting company that has ranked 1st in telecommunications and 2nd in power in the US. Their engineering, procurement, and construction solutions help clients move farther and faster. This is a great opportunity that can provide you with a chance to help Black & Veatch ‘build a world of difference’ and enjoy the benefits that come from working for Magnit Global. Magnit Global is a leading, global professional services and technology company and a certified “Great Place to Work”. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more! Location Candidate must be located within 50 miles of the Overland Park, KS Black & Veatch office. Job Summary We are looking for a Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization. Black & Veatch’s Business Enablement team consists of critical groups that help enable the organization’s professionals, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services. Key Responsibilities Establish and maintain strong working relationships with internal clients throughout the organization Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience Assist with new hire and onboarding processes Support the IT Software renewal and approval processes Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively Provide assistance and training for IT tools, equipment and systems Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements Assist the Audio-Visual team with Microsoft TEAMS support Assist with special projects within the department and team Required Qualifications The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously 4+ years related experience in an IT or administrative support role Must be generally familiar with IT connectivity, systems and hardware Willing to participate in occasional travel Preferred Skills Hands-on experience with ServiceNow History of successful process improvement implementations is a plus Must be able to work both independently or with a group Occasional overtime and weekend work may be required Working knowledge of desktop IT systems Must have minimum HS diploma or GED Pay Range This is the pay range that Magnit reasonably expects to pay for this position: $38.48/hour - $51.30/hour Benefits Medical, Dental, Vision, 401K #J-18808-Ljbffr Black & Veatch