Assistant Food and Beverage Operations Manager

JOB SUMMARY

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction results with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.