Manager Service - Program Management Office - Remote (People Leader)

Manager PMO - Remote (People Leader)The Services Engineering Manager for Endpoint Services is a strategic delivery leader responsible for orchestrating complex, enterprise‑wide initiatives across endpoint computing, data platforms, mobile services, and enterprise print. This role ensures that Endpoint Services deliver measurable outcomes through disciplined program execution, agile delivery, and strong PMO practices.Operating in a highly matrixed healthcare environment, this leader partners closely with Service Engineers, software engineers, architects, product owners, clinical stakeholders, and business leaders to translate strategy into executable roadmaps, sprint plans, and results. The role balances speed, quality, and safety in an always‑on clinical environment.This position requires a leader who can thrive in ambiguity, bring structure where it does not exist, and coach teams toward agile maturity—while ensuring programs stay aligned to caregiver experience, operational stability, and enterprise priorities.Program & Portfolio LeadershipOwn the endpoint services program portfolio, spanning data, endpoints, mobile, and print services.Translate enterprise and business strategy into clear, prioritized roadmaps with defined outcomes and success metrics.Manage cross‑program dependencies, risks, and tradeoffs across multiple teams and workstreams.Provide executive‑ready reporting on progress, risks, financials, and outcomes.Agile Delivery & Sprint ManagementLead delivery using Agile and hybrid Agile/PMO models, ensuring consistent execution across sprint‑based teams.Partner with product owners and engineering leaders to plan and manage: Sprint goals and backlogsProgram incrementsRelease milestonesEnsure teams are delivering value incrementally while maintaining operational stability.Drive continuous improvement in sprint predictability, throughput, and delivery confidence.Governance, Planning & ExecutionEstablish and maintain program governance, including intake, prioritization, sequencing, and change management.Develop and manage integrated plans addressing scope, timeline, dependencies, and resourcing.Proactively identify delivery risks and lead mitigation strategies before they impact caregivers or patients.Ensure alignment between operational work, technical debt, and strategic initiatives.Cross‑Functional & Clinical PartnershipAct as the primary coordination point between Endpoint Services, clinical operations, IS partners, and vendors.Translate clinical and business needs into executable program plans.Ensure delivery decisions consider caregiver workflows, patient care impact, and regulatory constraints.Leadership, Coaching & PMO MaturityServe as a leader and coach, raising the bar on program management discipline and agile practices.Mentor program managers and delivery leads across Endpoint Services.Drive consistency in planning artifacts, reporting, and execution standards.Bring clarity, accountability, and momentum to complex, ambiguous initiatives.Essential for successSignificant experience leading large‑scale programs in a complex enterprise environment.Strong background in Agile delivery, including sprint‑based execution and roadmap planning.Experience managing programs that span infrastructure, software, and service operations.Proven ability to communicate effectively with both technical teams and executive stakeholders.Demonstrated success managing dependencies, risks, and competing priorities.Comfort operating in highly regulated or mission‑critical environments.Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications:Bachelor's degree in computer engineering, Computer Science, Mathematics, Engineering.6 years of related experience.4 years of experience leading technical teams in a complex and fast-moving environment.Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services).Preferred Qualifications:Experience in healthcare IT, clinical systems, or endpoint services.Familiarity with endpoint platforms, digital workplace services, mobile, or enterprise print.Experience working with vendors and managed service partners.Formal training or certification in Agile, SAFe, or Program Management disciplines.Experience building or maturing PMO practices within an agile organization.Familiarity with ServiceNow and ADOSalary Range by Location:AK: Anchorage: Min: $65.83, Max: $103.93AK: Kodiak, Seward, Valdez: Min: $68.62, Max: $108.34California: Humboldt: Min: $68.62, Max: $108.34California: All Northern California - Except Humboldt: Min: $76.99, Max: $121.55California: All Southern California - Except Bakersfield: Min: $68.62, Max: $108.34California: Bakersfield: Min: $68.62, Max: $108.34Montana: Except Great Falls: Min: $53.00, Max: $83.68Montana: Great Falls: Min: $50.21, Max: $79.27Oregon: Non-Portland Service Area: Min: $61.37 Max: $96.89Oregon: Portland Service Area: Min: $65.83, Max: $103.93Texas: Min: $50.21, Max: $79.27Washington: Western - Except Tukwila: Min: $68.62, Max: $108.34Washington: Southwest - Olympia, Centralia: Min: $65.83, Max: $103.93Washington: Clark County Washington: Min: $65.83, Max: $103.93Washington: Tukwila: Min: $68.62, Max: $108.34Washington: Eastern: Min: $58.58, Max: $92.48Washington: Southeastern: Min: $61.37 Max: $96.89Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Full timePosting Date: 2026-07-28