QE Administrative Coordinator

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Position Summary:

The Quality Enhancement Administrative Coordinator provides coordination support for the program department. In addition to typing, filing, and scheduling, performs duties such as record keeping, coordination of meetings, obtaining supplies, coordinating mailings and working on special projects. The position maintains highly confidential and sensitive information and interacts with a diverse group of external callers and visitors as well as internal contacts at all levels of the organization. This position is required to plan, prioritize, and organize diversified workload, and recommend changes in office practices and procedures to ensure efficiency and effective communication, within and between departments.

Position Duties & Responsibilities:

In a manner consistent with supporting The Arc NCR Mission Statement the Quality Enhancement Administrative Coordinator shall do the following:

Quality Support

• Maintains timely, accurate and complete department information systems/databases and records as assigned, producing reports as scheduled or requested.
• Creates and revises systems and procedures by analyzing operating practices and recordkeeping systems and implementing changes.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Assist in the distribution and analysis of satisfaction surveys for families and those supported.

Quality Team Members

• Attending and documenting of department meetings
• Assists in ensuring program records are in compliance and meet all state and federal regulatory standards.
• Provides effective day-to-day operational supports to the director and supervisors as needed or requested.
• Identifies, processes, tracks and coordinate with HR, programs and Dimensional on medication errors.
• Provides information by answering questions and requests.

Financial Excellence

• Completes special projects as requested and assigned by supervisor.

Completes other duties as assigned.

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to perform successfully the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform essential functions of this position.

Physical Demands

While performing the duties of this position, the employee will be expected to operate successfully certain office equipment but not limited to: desktop PC, laptop computer, printers, scanners, and copiers. An employee in this position must be able to lift up to 25 pounds, demonstrate approved physical intervention techniques (BPS training methods) and demonstrate CPR.

An employee in this position will be required to maintain records related to the position. He or she will be required to have sufficient mobility to attend meetings inside and outside the office; he or she will be required to have sufficient fine motor skills to use a keyboard and telephone, handle, manipulate and retrieve documents pertinent to the position. This employee is required to hear (with or without hearing devices), speak (with or without associated devices), and see (with or without corrective lenses).

Education, Training and Experience:

• High School Diploma is required; BS/BA is preferred.
• At least one (1) year of experience in an administrative or direct support role.
• Fluent in Microsoft Office Suite (Word, Power Point, Excel, Outlook)

Other Requirements

• Access to reliable transportation
• Active valid driver's license and driving record that has no more than two (2) points.
• Maintenance of all required trainings under DDA guidelines and The Arc Northern Chesapeake Region policies and procedures
• Flexibility of scheduling to meet agency and program needs