Generator Coordinator

Generator Coordinator

At PowerTech, we don't just maintain systems: we power progress. As a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services, we deliver reliable solutions that keep our customers up and running when it matters most. We're more than just a team. PowerTech is a powerhouse of innovation and reliability, driven by a mission to provide top-tier support to those who depend on uninterrupted power.

We're a fast-growing company founded by entrepreneurs who value grit, innovation, and growth and built on the belief that people matter: our clients, our community, and most importantly, our team. At PowerTech, your skills are recognized, your ideas are heard, and your work makes a real impact. Join us and help drive the future of power solutions.

The Generator Coordinator is a key player in keeping our residential and commercial generator services running smoothly. In this role, you'll be at the center of the action through coordination of service schedules, ensuring accurate billing, managing contract renewals, and serving as a critical communication link between customers, field technicians, and internal teams. If you thrive in a fast-paced environment, love staying organized, and take pride in delivering great customer experiences, this role is for you. The ideal candidate is proactive, detail-driven, and confident juggling multiple priorities while working independently. You'll provide essential support to both residential customers and facility maintenance operations, helping ensure reliable service every step of the way.

What We Offer:

• Company-paid medical insurance to support your health and well-being.
• Comprehensive dental & vision coverage available.
• Generous paid time off to recharge and relax.
• Six paid holidays for work-life balance.
• 401(k) with 4% company match to invest in your future.
• A thriving company that values integrity, hard work, and pride in a job well done.
• Career growth through hands-on training, professional development, and advancement opportunities.
• A collaborative and supportive environment where teamwork and continuous learning are encouraged.

What You'll Do:

• Manage weekly billing for residential and commercial generator work. This includes time and material billing and monthly service contract billing.
• Maintain generator maintenance contracts for new customers and cell kit monitor subscriptions.
• Enter generator inventory details on work orders to ensure accurate documentation and materials tracking.
• Maintain and update the Kohler lead portal with current customer and lead data.
• Pull monthly expiration reports to identify service contracts due for renewal and initiate customer follow-up.
• Set up new generator customers and enter job requests into the system.
• Coordinate and execute monthly service scheduling: generate reports, send to supervisor for review, create work orders, and distribute finalized orders to technician tablets.
• Submit product registrations and warranties accurately and in a timely manner.
• Respond to customer inquiries regarding billing, service coordination, and payment processing.
• Maintain an open work order report to track job status and support timely completion.
• Generate and distribute monthly reports including fuel and oil usage metrics.
• Process technician timecards and accurately log job-related information.
• Provide customer service backup and assist with incoming phone calls, job requests, and general administrative support as needed.
• Facilitate credit card payments for customers and record charges on work orders via the credit card tracking spreadsheet.
• Leverage ServiceTitan on a daily basis to support service operations.
• Ensure 100% accuracy in time entry, billing documentation, and portal submissions.
• Complete weekly billing by Friday deadlines, with any pending approvals followed up on by Monday.
• Support AR targets by contributing to a 2% or lower outstanding balance, aligned with contract terms and billing schedules.
• Maintain timely service scheduling, accurate reporting, and audit-ready billing documentation.

Required:

• 25 years of experience supporting billing in one of the following areas: trade or construction services, power generator services, power systems, or industrial equipment maintenance.
• Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and a strong sense of urgency.
• Ability to work independently and collaboratively across departments.
• Strong problem-solving ability and resourcefulness in resolving billing and scheduling issues.
• Customer-focused mindset with proven relationship-building skills.
• Proficiency in Microsoft Office Suite, email, CRM/accounting software, and field service management tools.
• Self-motivated with a positive, team-oriented attitude and high ethical standards.
• Experience using ServiceTitan is not required but is a plus.
• A high school diploma or GED is required; a bachelor's degree is a plus.

What We Value

Delivering stable, reliable, and high-quality work in every task.

Responding positively to feedback, instructions, and constructive input.

Asking thoughtful questions and seeking clarity to overcome challenges.

Communicating proactively with leaders and peers about key updates or obstacles.

Using time efficiently and taking initiative when workload allows.

Offering help to colleagues and contributing to a team-first culture.

Working with minimal supervision while demonstrating self-motivation and accountability.

Maintaining dependable attendance, punctuality, and a strong on-site presence when needed.

Approaching communication with respect, empathy, and professionalism.

Fostering collaboration, trust, and a positive workplace environment.

Embracing continuous learning and professional growth.

Demonstrating sound judgment and problem-solving skills under pressure.

Adapting quickly to shifting priorities or changing environments.

Taking ownership of actions, outcomes, and contributions to company goals.

Showcasing resilience, follow-through, and a solutions-oriented mindset.

Physical Requirements

Ability to remain in a stationary position (e.g., seated at a desk) for extended periods of time.

Frequent use of hands and fingers for typing, handling documents, and operating office equipment (e.g., computer, phone, copier, fax).

Ability to move about the office to access files, supplies, office equipment, and assist visitors.

Occasional lifting or moving of items up to 25 pounds (e.g., office supplies, packages).

Clear vision and hearing required for reading documents, computer work, and communicating effectively in person and via phone.

Ability to speak clearly and be understood in one-on-one conversations and during phone calls.

PowerTech is committed to providing equal employment opportunities in an inclusive and respectful workplace. We make all employment decisions based on qualifications, merit, and business needs without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, marital or family status, age, veteran status, disability, genetic information, political affiliation, or any other characteristic protected by applicable laws. PowerTech is proud to foster a work environment that values diversity and prohibits discrimination or harassment of any kind.

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