Supervisor, Equipment Services

Job Summary

The Supervisor of the Equipment Services Team is responsible for leading, coordinating, and overseeing the daily operations of the department. This role ensures efficient service delivery to customers by managing employee schedules, supporting processes, and fostering a high-performance team environment. The Supervisor acts as a liaison between field technicians, customers, and internal teams to guarantee timely and effective service responses.

Duties and Responsibilities

• Supervise, mentor, and support a team of service agents, providing regular feedback and performance evaluations.
• Oversee daily operations, ensuring prompt and accurate assignment of service requests to field technicians.
• Monitor workload distribution and adjust assignments as necessary to maximize efficiency and customer satisfaction.
• Maintain and analyze records, reports, and metrics to identify areas for improvement.
• Resolve escalated issues from customers or technicians, collaborating with other departments as needed.
• Train new employees in company procedures, systems, and customer service best practices.
• Develop and implement process improvements to enhance service delivery and operational efficiency.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Communicate regularly with management regarding team performance, challenges, and opportunities.

Key Skills and Abilities

• Leadership and team-building abilities
• Effective time management and prioritization
• Strong interpersonal and conflict resolution skills
• Attention to detail and analytical thinking
• Adaptability to rapidly changing situations
• Professionalism and a positive attitude
• Technical aptitude and willingness to learn new systems

Education Requirements

Minimum : High School or GED

Preferred: Associate's or Bachelor's Degree

Years of Experience

Minimum of 3 years' experience in a dispatch or customer service environment, with at least 1 year in a supervisory or leadership role.

Required Travel

Willingness and ability to travel as required based on business need. Less than 5% of travel.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

• Work-Life Integration - Vacation, floating holidays, parental leave, flexible work environment
• Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
• Rewards & Recognition - Acknowledging our employees' contributions
• Retirement Plans & Guidance - Programs to assist associates in saving for retirement
• Health & Welfare Plans - Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.