Human Resources Internship - Employee Relations

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state.


At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.


NATURE AND SCOPE:

We are seeking a highly motivated and Analytical Summer Intern to support our Human Resources team with employee relations. This role is ideal for a student with a strong foundation in accounting, finance, or data analytics who is eager to apply their skills to real-world business challenges.

RESPONSIBILITIES (including, but not limited to):

• Triage incoming Employee Relations (ER) inquiries received via email and case management system (Zendesk), ensuring timely acknowledgment and appropriate routing
• Partner with requestors to gather and validate required details so ER team members can effectively assess and respond to cases
• Convert intake requests into formal cases and transfer them into the designated ER case management queue
• Upload and organize supporting documentation (e.g., files, video footage, investigation notes) within case records to ensure completeness and accuracy
• Retrieve and prepare escalated background check documentation for ER team review in accordance with established protocols

Data & Reporting Support

• Pull, compile, and organize data from multiple sources to support ER reporting, trend analysis, and insights
• Collaborate cross-functionally (e.g., HR, Compliance, Operations) to support data requests and contribute to preparation of ER metrics and dashboards

Coordination & Administrative Support

• Schedule and coordinate investigation interviews, employee meetings, and manager consultations
• Maintain accurate tracking of case activities, timelines, and documentation to support compliance and audit readiness
• Provide general administrative and operational support to the ER team as needed during peak summer volume

REQUIREMENTS:

• Currently pursuing a bachelor's degree in human resources, Business Administration, Industrial/Organizational Psychology, Public Administration, or related field
• Minimum 1 year completed toward degree preferred (rising junior or senior strongly preferred)
• Strong attention to detail with ability to ensure accuracy in case documentation and data entry
• Ability to triage, prioritize, and organize multiple incoming requests in a fast-paced environment
• Comfortable pulling and organizing data for reports, dashboards, and trend analysis
• Strong written communication skills for documenting case notes clearly and professionally
• Ability to maintain organized records for audit and compliance readiness
• Proficiency in Microsoft Excel (sorting, filtering, basic formulas, data organization)
• Familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint)
• Ability to quickly learn and navigate case management systems (e.g., Zendesk, ServiceNow, or similar platforms)

Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.

Employment Requirement:

• Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy.
  
• Must be legally eligible to work in the US without current or future sponsorship.
  

This job posting is subject to change at any time.

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we're looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

Location:
YMCA Leadership and Learning Center