Guest Experience Specialist

About the job Guest Experience Specialist


About the Position

We are looking for personable, organized individuals who enjoy creating positive experiences and helping others navigate important decisions. As a Guest Experience Specialist, you will support travelers as they research, prepare, and organize their upcoming vacations.

Rather than simply presenting travel choices, you will focus on understanding what each traveler wants from their trip, locating suitable options, assisting with selected arrangements, and keeping important information organized throughout the process.

This is a remote opportunity with flexible scheduling. Previous professional travel experience is not required. Training, supplier education, and continued guidance are available to help new team members develop the skills and knowledge necessary for the position.

Your Role

• Welcome client inquiries and gather details about upcoming vacation plans
• Learn each traveler's priorities, interests, preferred dates, destination ideas, and budget considerations
• Search available vacation products such as hotels, resorts, cruises, transportation, tours, excursions, and activities
• Narrow down available choices based on the traveler's individual requirements
• Explain relevant options clearly so clients can make informed decisions
• Assist with coordinating selected vacation components through authorized travel resources
• Organize reservation information and keep important trip details easy to access
• Supply travelers with confirmations, schedules, itinerary information, and applicable documentation
• Keep track of upcoming deadlines, required information, and unfinished planning items
• Check in with clients as their departure date approaches
• Respond to questions regarding reservations, schedules, and trip preparations
• Assist with routine modifications, cancellations, special requests, and other reservation-related needs
• Carefully review names, dates, destinations, and booking information for accuracy
• Record client preferences, correspondence, and travel details within designated company systems
• Continue learning about destinations, travel products, and supplier offerings through educational programs

What You'll Have Access To

• Remote work within approved locations
• Flexible part-time and full-time scheduling
• Beginner-friendly training and onboarding
• No previous travel-industry experience required
• Guidance from experienced team members
• Supplier education and destination-learning opportunities
• Access to approved travel-planning tools and resources
• Continued professional and skill development
• Opportunities to take on additional responsibilities as experience grows
• Performance-based recognition and incentive opportunities
• Qualifying travel discounts and industry benefits
• Collaborative virtual team support
• Ongoing educational programs and resources

What We're Looking For

• Strong communication and active-listening skills
• Friendly, professional approach to customer interactions
• Ability to understand individual client needs and provide thoughtful assistance
• Strong organization and ability to keep track of multiple responsibilities
• Careful attention to reservation information, deadlines, and documentation
• Confidence researching and comparing information online
• Comfortable learning new web-based systems and digital tools
• Ability to communicate effectively through phone, email, messaging, and virtual platforms
• Resourceful approach when plans, availability, or client needs change
• Good judgment and practical problem-solving skills
• Dependable follow-through and time-management habits
• Ability to remain productive and accountable while working remotely
• Basic computer skills and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or another approved region