Production Operations Associate I

Role Description

• Perform routine operational tasks following established procedures.
• Monitor production systems and escalate issues as needed.
• Maintain accurate logs and documentation for compliance and audit.
• Assist in process improvements and participate in team projects.
• At senior levels: mentor junior associates and coordinate small workstreams.

Qualifications

• Communication skills
• Ability to work remotely and independently
• Self starter
• Strong Excel skills (filters, pivots, formulas, status tracking)
• Comfort working with large retailer lists and prioritization
• Ability to explain technical requirements in plain language
• Writing clear, concise outreach emails and follow ups
• Persistence & follow up
• Staying on top of retailers and vendors without burning relationships
• Critical thinking
• Spotting patterns in retailer readiness (e.g., same POS vendor causing delays)
• Professional confidence
• Engaging with large national retailers and vendors as a credible program representative
• Adaptability
• Adjusting outreach and sequencing based on state priorities or readiness data

Requirements

• Identifying whether a blocker is hardware, software, processor, or certification-related
• Accurately identifying and capturing issues for escalation
• Prior experience and knowledge with payments, POS systems, or retail IT
• Familiarity with government or regulated programs
• Data analytic skills, with power BI skills
• Meeting facilitation with internal and external stakeholders

Company Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services.