Receptionist/Medical Records

Job Description

Job Description

Receptionist

Job Title: Receptionist
Job Location: Stow, OH
Company Name: The Pavilion at Stow for Nursing and Rehabilitation

We are seeking a warm, organized, and professional Receptionist to serve as the welcoming face of our facility and an essential communication hub for residents, families, staff, and visitors.

About Us

The Pavilion at Stow is a compassionate, resident-centered long-term care and rehabilitation community dedicated to delivering high-quality care with dignity, respect, and integrity.

Position Summary

As a Receptionist, you will be responsible for creating a positive first impression by greeting visitors, assisting residents and families, and providing administrative support. This role oversees front desk operations, ensures compliance with safety protocols (including visitor sign-ins), and helps maintain smooth communication throughout the facility.

Key Responsibilities

• Under the supervision of the Administrator, maintain safety and security of the front lobby doors, assuring they are properly supervised at all times.
• Project to all visitors a feeling of welcome whenever they are entering or exiting the facility.
• May be required to maintain the daily nursing schedule to assure the facility meets proper staffing levels.
• May be required to maintain Resident transportation schedule, assuring timely transport for all resident appointments.
• The Receptionist is responsible for the timely management of all incoming calls, effectively communicating to all callers and dispatching calls appropriately to the correct department.
• This individual is the first impression for visitors entering the facility and is able to convey facilities beliefs.
• Every effort has been made to make this position description as complete as possible.

• Retrieves resident records (manually/electronically) and delivers as necessary.

• Files information such as nursing notes, assessments, progress notes, lab reports, x-ray results, correspondence, etc., either manually or electronically into resident charts.

• Collects, assembles, checks, and files resident charts.

• Ensures incomplete records/charts are returned to appropriate department or personnel for corrections.

• Ensures resident records are properly completed, assembled, coded, etc., before filing.

• Extracts information from records for insurance companies, Medicare, Medicaid, VA, etc., in accordance to established policies and procedures and privacy rules.

• Picks up and delivers medical records to designated areas as necessary.

• Other duties as assigned.

Essential Functions:

• Exhibits ability to perform functions of providing the following:
+ Safety and Security:
- Assures lobby door locks are functioning properly.
- Opens doors for all visitors coming and going, assuring the residents' safety at all times.
- Assures all visitors provide you with the reason they are in the facility and are properly signed in prior to leaving the reception area.
- Assures no resident is allowed out of facility without first checking with Nurses station to assure resident is signed out properly and allowed to leave under the supervision of the escort.
- Assure lobby is free from spills and hazards, clean areas throughout the day or assure housekeeping addressed any areas that cannot be quickly cleaned.
- Monitor the residents in the lobby and alert nursing to any resident in needs of assistance.

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this rewarding opportunity. To apply, please submit your application today!