Collections Specialist

Responsible for managing industrial collections and billing for large-scale customers in industries such as pulp and paper and other manufacturing plants. Focus on the quote-to-cash process , ensuring invoices are accurate on the front end to improve collection success and reduce payment delays. Acts as a key point of contact for customers regarding invoicing, payment status, and account issues. Core Responsibilities Manage collections and accounts receivable for high-value industrial customers. Review and research invoices that include labor, equipment, and materials charges. Run aging reports and proactively follow up on outstanding invoices. Contact customers at approximately 30 days past due to confirm invoice accuracy and payment timing. Build strong customer relationships and serve as a trusted contact for billing-related issues. Investigate reasons for delayed payments and work with internal teams to resolve issues. Support the integration of two merging companies and help improve billing and collections processes. Assist in cleaning up and improving customer account data and processes within a large customer base. Customer & Revenue Scope Approximately 300 customers , with the top 50 customers generating roughly 70% of revenue . Invoice values range from $50,000 to $3.5 million . Additional business unit includes approximately 4,000 customers requiring process improvements and collections support. Ideal Background 1–2 years of experience in collections, billing, accounts receivable, or a related accounting function. Experience with industrial, manufacturing, construction, or time-and-materials billing environments is highly preferred. Understanding of time-and-materials invoicing , pricing structures, and customer contracts. Experience with the quote-to-cash process is a plus. Strong investigative and problem-solving skills; comfortable researching complex billing issues. Ability to function in a role that is part collections, part customer service, and part project management. Systems & Tools Experience with Workday and/or NetSuite is helpful but not required . Ability to learn new ERP systems quickly. Comfortable running aging reports and tracking payment activity. Success Factors Strong communication and relationship-building skills. Comfortable working directly with customers and internal stakeholders. Able to challenge and improve inefficient internal processes. Detail-oriented with a proactive approach to problem-solving. Interest in process improvement and potential future AI-driven enhancements to billing and collections workflows #J-18808-Ljbffr H2 Recruits