Hospitality Lead

$18 - $23 per hour

Full-time

Perilla Korean American Fare

Chicago, IL

About the Hospitality Lead Position:

This position is responsible for creating the pre-planned magic of a restaurant!

You might be a good fit if you are:

Polished, poised and confident in guest interactions
Genuinely enjoy getting to know guests
Creative
Highly organized with strong attention to detail
Able to remain calm and composed in a fast-paced environment
A strong communicator who works well with both guests and team members
Punctual, reliable and consistent

Position Summary
The Hospitality Lead at Perilla Fare is a modern day approach to a Maitre D, taking full ownership of the reservations while also planning individualized, service driven experiences for guests through communication and connections.

Key Responsibilities

Serve as the primary point of contact for guest communications via email, telephone, text message, and in-person interactions.
Guide guests through reservations, dietary accommodations, celebrations, and special requests.
Research guests prior to their visits and m aintain detailed guest profiles to support personalized hospitality.
Welcome guests warmly and confidently, creating a seamless arrival experience.
Anticipate guest needs and resolve concerns with professionalism, empathy, and discretion.
Maintain open communication with management, kitchen, and service teams to ensure exceptional execution of each guest experience.
Create and distribute detailed guest notes, including celebrations, allergies, aversions, and other important information.
Enter and maintain guest preferences and visit history to support future visits.
Manage reservation books on Opentable: waitlists, floor plans, and guest communications with accuracy and attention to detail.
Manage waitlist and reservation requests as they are received.
Ensure menus and guest-facing materials are prepared and presented to Perilla Fare standards.

Position Requirements:

Must have availability on: Thursday-Sunday
You will be required to obtain all necessary certificates including a Food Handlers Certificate, and an annual Sexual Harassment Training Certificate

Benefits/ Compensation Information:

Weekly Paychecks on Friday
Guaranteed compensation: $18–$23 per hour (s tarting base wage of $14/hour supplemented by tips)
Health Insurance available after 90 days of employment for full-time employees averaging 32 hours a week
You will be provided with daily staff meal
Employee discounts for dine-in and take-out at all of our restaurants
We provide in-house education such as beverage and food tastings

Apply

Vacancy posted 18 days ago

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