Residential HVAC Maintenance Technician

Residential HVAC Maintenance Technician

We are seeking a dependable and customer-focused Residential HVAC Maintenance Technician to join our growing team. In this role, you will perform preventative maintenance, inspections, and system tune-ups on residential heating and cooling equipment while providing outstanding customer service. The ideal candidate is mechanically inclined, safety-conscious, and committed to helping homeowners keep their HVAC systems operating efficiently year-round.

Responsibilities

1. Preventive Maintenance

• Perform scheduled maintenance on residential heating and cooling equipment, including but not limited to furnaces, air conditioners, heat pumps, boilers, and mini-split systems.
• Check and replace filters as needed.
• Inspect electrical components, wiring, capacitors, contactors, relays, and safety controls.
• Verify proper refrigerant levels and system operation.
• Measure and document operating pressures, temperatures, voltage, amperage, airflow, and temperature differentials.
• Test thermostats and control systems for proper operation.

2. Diagnostics and Minor Repairs

• Identify equipment deficiencies and recommend corrective actions.
• Perform minor repairs during maintenance visits when authorized.
• Troubleshoot common HVAC system issues.
• Report major repair needs.

3. Customer Service

• Communicate findings and recommendations clearly and professionally to homeowners.
• Educate customers on system operation, maintenance practices, and energy-saving opportunities.
• Promote maintenance agreements and company services when appropriate.
• Always maintain a professional appearance and positive attitude.

4. Documentation

• Complete accurate service reports, inspection forms, and maintenance checklists.
• Document equipment condition, deficiencies, repairs performed, and recommendations.
• Record equipment information, operating data, and customer interactions in company software.
• Submit paperwork and reports in a timely manner.

5. Safety

• Follow all company safety policies and OSHA guidelines.
• Utilize proper personal protective equipment.
• Maintain a clean and safe work environment.
• Operate company vehicles and equipment safely.

Qualifications

1. Physical Requirements

• Ability to lift and carry up to 50 pounds regularly and 75 pounds occasionally.
• Ability to climb ladders, work in attics, crawl spaces, and confined areas.
• Ability to stand, kneel, crouch, and work in varying weather conditions.
• Ability to work overtime and participate in an on-call rotation as needed.

2. Knowledge, Skills, and Abilities

• Residential HVAC system operation and maintenance.
• Refrigeration cycle fundamentals.
• Electrical diagnostics and meter usage.
• Time management and organizational skills.
• Customer service and professional communication.
• Mobile device and service software proficiency.
• Willingness to learn and adapt.
• Verbal and written communication skills.
• Valid drivers license.
• Strong attention to detail.

Benefits

• Competitive pay
• Comprehensive health insurance (including dental and vision)
• Health Saving Account with company contribution
• Paid Life Insurance
• 401(k) plan with company matching
• Paid time off
• Paid Holidays

About Ryan Plumbing

Since 1999, Ryan Plumbing & Heating has provided various mechanical and energy system solutions to property owners in the Greater Rochester, NY region. We are dedicated to delivering exceptional HVAC, heating, and air conditioning solutions through our skilled technicians and unwavering commitment to customer satisfaction.

Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: Interview

Stage 4: Hired

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