Service Desk Analyst

Role Overview The Analyst, Service Desk Technician will deliver excellent technical support with a high degree of customer satisfaction, timeliness, accuracy, and consistency. This individual will work with the Revantage Service Desk customers to provide solutions to problems to ensure customer productivity. What You Will Do Research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements. Install new and recycled PCs and various hardware upgrade components. Why It Might Be a Fit The ideal candidate will have a strong technical background, excellent customer service and communication skills, and the ability to work well with others and individually to complete projects effectively. Requirements Bachelor's degree in Information Systems or similar experience Minimum of 2-3 years of work experience in IT Support Ability to self-direct work and resolve issues without assistance Provide a ‘White Glove’ support experience in person and remotely for all users Support experience and knowledge of Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server 20XX, Windows 7/8/10/11, iOS, Android, etc. Installation and support experience with MS Office and various assorted software applications Ability to multi-task in a variety of support roles Efficient and available to assist all local users and remote traveling users Some/minimal travel required, sometimes at short notice Excellent customer service and communication skills Work well with others and individually to complete projects effectively Ability to juggle multiple, competing priorities Benefits Competitive salary 401(k) Hybrid Work Policy Productivity Hours – weekly meeting-free work time Summer Fridays Work From Anywhere Month Generous health insurance and wellness benefits Paid holidays Paid time off (PTO) Discretionary bonus and incentive compensation on an annual basis #J-18808-Ljbffr Revantage