Customer Service Assistant-Mortgage Servicing
$24 per hourLHH
Customer Service Assistant-Mortgage Servicing
LHH Recruitment is partnering with out client, a well-established mortgage servicing company in East Phoenix, who is seeking a Customer Service Assistant. This is an excellent opportunity for someone with mortgage servicing experience who enjoys providing exceptional customer support while working in a fast-paced, team-oriented environment. This is fully onsite, Monday-Friday 7am-4pm and is paying up to $24/hr.
If you have experience supporting escrow accounts, reviewing insurance bills, or processing property taxes, I want to hear from you!
Responsibilities
- Serve as the primary point of contact for borrowers regarding mortgage servicing inquiries.
- Assist customers with questions related to escrow accounts, property taxes, insurance, and loan servicing.
- Review insurance bills for accuracy and enter insurance policy and billing information into the mortgage servicing system to ensure timely escrow disbursement and payment processing.
- Research and resolve discrepancies related to insurance premiums, escrow accounts, and property tax payments.
- Communicate with insurance carriers, tax authorities, and internal departments to resolve account issues.
- Review and process escrow-related documentation, insurance bills, and property tax information.
- Maintain detailed and accurate account notes within the servicing system.
- Ensure compliance with company policies and mortgage servicing regulations.
- Support the servicing team with administrative tasks and special projects as needed.
Qualifications
- Previous customer service experience within the mortgage servicing industry required.
- Experience reviewing insurance bills and working with escrow accounts and property tax payments is highly preferred.
- Strong communication and problem-solving skills.
- Excellent attention to detail and organizational abilities.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office, including Outlook and Excel.
- Ability to work independently while collaborating effectively with a team.
Vacancy posted 4 days ago
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