Escrow Assistant / Receptionist

Receptionist Mortgage/Escrow Experience Required

Schedule: MondayFriday, 7:00 AM 4:00 PM Industry: Mortgage / Escrow / Title / Loan Servicing Location: Onsite

Position Overview

LHH Recruiting is seeking a professional and reliable Receptionist with prior experience in the mortgage, escrow, title, or loan servicing industry for our client in Phoenix, AZ on a direct hire basis. This role is the front line of the office and plays a critical part in customer service, payment handling, and daily office operations. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced, high-traffic environment.

Key Responsibilities

• Serve as the first point of contact at the front desk; greet customers in a professional and welcoming manner
• Accept customer payments and accurately issue receipts
• Answer and manage inbound phone calls as the first line of contact; some outbound calls required (no collections)
• Communicate with customers in person, by phone, email, and mailed correspondence
• Make welcome calls to new accounts
• Open, sort, and process all incoming mail; stamp checks and distribute documents appropriately
• Perform daily mail runs, including post office pickup and office mail drop-off
• File and distribute documents as needed; provide general administrative support
• Assist with basic office support tasks to ensure smooth daily operations
• Participate in ongoing training courses to strengthen industry knowledge

Required Qualifications

• Minimum 1 year of experience in a title company, escrow company, mortgage company, or loan servicing environment
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy, especially when handling payments and documents
• Ability to multitask and meet deadlines in a fast-paced office setting
• Mature, professional demeanor with excellent customer service skills
• Self-starter who can work independently as well as part of a team
• Business professional appearance
• Reliable, operational vehicle for daily post office mail pickup

Preferred Qualifications

• Previous experience handling high volumes of phone calls and foot traffic
• Strong analytical and problem-solving skills

Pay Details: $19.00 to $21.00 per hour

Ref: US_EN_27_813275_3134894