Microsoft Dynamics Consultant

*******NOTE: THIRD PARTY EMPLOYERS, VENDORS, OR SIMILAR ARE NOT ELIGIBLE, due to preexisting client restrictions. NO EXCEPTIONS******* Title: Senior Dynamics 365 CE/CRM Implementation Consultant Location: Greater Philly area, PA (Hybrid – 3 days/week on-site) Overview We're seeking a hands‑on Senior Dynamics 365 Customer Service consultant to lead the configuration and implementation of D365 CE within our IT team to support specialty pharmacy/healthcare operations. This is a 6‑month contract engagement with the intent to convert to a full‑time position based on performance and business need. The role is hybrid, based out of the Client's Greater Philly area office, requiring on‑site presence 3 days per week. This role will design and configure case management, service workflows, and automation to support patient services, care coordination, and compliance‑driven processes unique to the specialty pharmacy space. Hybrid schedule: 3 days on‑site in the Greater Philly area; 2 days remote Candidates must be local to the Greater Philadelphia area or willing to relocate Key Responsibilities Lead end‑to‑end configuration of Dynamics 365 Customer Service, including case management, queues, SLAs, entitlements, knowledge base, and routing Translate business requirements (patient intake, prior authorization, care coordination, fulfillment programs) into scalable D365 configurations Design and build automated workflows using Power Automate to streamline service processes and reduce manual handoffs Collaborate with CRM and Finance/Operations teams to ensure alignment where Dynamics 365 Sales Enterprise and Business Central touch Customer Service data (e.g., account/contact sync, contract‑to‑service association, billing‑related case triggers) Partner with stakeholders to gather requirements, document business processes, and manage configuration change requests Support data migration, integration touchpoints, and UAT/testing cycles Ensure configurations align with HIPAA and other healthcare compliance/data privacy requirements Provide post‑go‑live support, troubleshooting, and continuous improvement recommendations Required Qualifications 5+ years of professional experience within the healthcare and/or pharmaceutical industry 3+ years hands‑on experience configuring/implementing Dynamics 365 Customer Service (case management, routing, SLAs, entitlements) Working proficiency with Power Platform, specifically Power Automate (flow design, approvals, integrations) Familiarity with Dynamics 365 Sales Enterprise (lead‑to‑opportunity process, account/contact model) Familiarity with Dynamics 365 Business Central (order management, invoicing, or integration points with CE) Strong understanding of the Dataverse data model and security roles Experience translating business requirements into functional/technical configuration specs Strong understanding of SDLC and Sprint methodologies Preferred Qualifications Experience in healthcare, pharmacies, or specialty pharmacy operations Familiarity with HIPAA compliance requirements in CRM data handling Microsoft certifications (MB-230 Customer Service Functional Consultant, PL-200 Power Platform Functional Consultant) Experience with omnichannel/customer service voice or chat integrations (e.g., Five9) #J-18808-Ljbffr 7N