General Manager

Job Description

Job Description

Come Grow with Us at Canal Coffee Company!

This role is based at our Lexington, SC Location!

At Canal Coffee Co., we believe in people. We believe people are your connection to everything- believe it or not we’re all far more connected than you may think. People are brought together through passion, places, ideas… not to mention love for great coffee and food. Our company culture is built on our belief of connecting people through serving one another. At Canal we believe this philosophy should be present in every level of the company. Serving people and making connections with each other is what we pride ourselves in. However, we also believe this is how we should view our customers. Connections matter. We want to be the canal per say that connects people. We are a starting point, a mid-journey stop, and a destination. Whatever the path, you can count on us to meet you with a smile and an incredible cup of coffee.

JOB SUMMARY

The Canal Coffee Company General Manager is a staple to help our stores run smoothly. Managers can expect to be seen helping with scheduling, inventory, and training new staff, among other responsibilities. Our goal is to promote internally, so our Managers should be comfortable taking charge of a store when the store manager is not in store. The Manager will also be serving beverages such as handcrafted coffee, tea, and specialty items. They will also be responsible for cleaning and sanitizing work areas. Outstanding customer service is a must as you will be promoting coffee consumption by educating customers, and determining their coffee interest and needs. Bonus structure and individual growth development!

MAJOR DUTIES AND RESPONSIBILITIES

Ensure excellent customer service and that store standards are always met

Responsible for scheduling of all shifts

Responsible for preparing payroll

Ability to provide input in all aspects from top to bottom

Monitor staff to ensure outstanding customer service is being provided at all time and handle any guest concerns or complaints

Must have experience in inventory control

When needed have a willingness to cover a shift

Must be in communication with all staff

Must have strong abilities to make decisions

Must have the ability to recognize talent or lack of talent

Maintain communication with the Accounting department for documentation

Provide a leadership presence by holding baristas accountable and taking control of a shift

Work closely with Operations Manager to ensure consistent standards and procedures.

Shared responsibilities in coaching and training of team members

Ability to handle customer and vendor situations

Ability to perform opening and closing procedures

Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.

Provide amazing customer service experience to all customers by engaging with our customers and responding to their needs through friendly communication.

Prepare beverages and food to standard recipes

Complete daily checklists and tasks while also maintaining Jolt

Keeping up store appearance and organization by maintaining a clean and organized workspace

Ability to upsell by recommending products and accommodating purchases to enhance the customer experience and utilizing ToastGo

MINOR DUTIES AND RESPONSIBILITIES

Ensure organization and cleanliness of store.

Responsible for out of stock awareness and ability to find other resources

Ability to lift and carry boxes when unloading the delivery truck and ensure all items are put away

Maintain all product levels within the store ensuring that items do not become out of stock. All items are first in first out

Must be able to do milk runs

Follows Canal Coffee’s operational policies and procedures, including those for cash handling

Must have mostly open availability

Responsible for daily bank runs

Perform other duties as assigned

QUALIFICATIONS FOR JOB

Weekends are required in this General Manager role.

Education (Minimum Need): High School or equivalent education

Bachelor’s or Associate’s degree preferred

Effective leadership techniques, decision making, and reporting/analysis skills

Maintain regular and consistent attendance

Experience (Minimum Needed): Preferably supervisory and/or barista experience in high volume café or coffee shop (1+ years)

Computer Skills (experience with Word and Excel)

Meet store operating policies and standards

KEY COMPETENCIES

Strong Leadership and Management experience (1+ years)

Strong problem solving skills

Maintain appearance per company policy

Ability to direct others

Minimum of 18 years old

Strong timekeeping skills

Cash handling experience

Ability to build relationships and thrive in a teamwork atmosphere

Ability to work with the public

Strong positive attitude and interpersonal skills

Ability to multitask in a fast-paced environment

Hospitality shop and/or coffee shop experience (1+ year)

Ability to work in a fast-paced environment

Inventory experience

Ability to work in a team environment

Ability to ask questions and receive feedback

Experience in inventory control

Must be outgoing and personable

BENEFITS

Paid Insurance (Health and Dental)

Bonus structure

Career development and an individual path for growth

Flexible Schedule

Paid training

Vision Insurance

Paid time off

1 free drink each day

401 (k)