Accounts Receivable Specialist

Accounts Receivable SpecialistGoldberg Segalla is a national civil litigation law firm that represents major national and regional companies and insurance carriers in all aspects of business counseling, risk assessment and dispute resolution including representation in various types of claims, controversies and litigation involving personal and other injuries, property damage, contract disputes and business torts. While our Am Law 200 and Chambers ranked firm employs more than 1,000 people, we operate as one tight-knit and highly collaborative team. Goldberg Segalla has an immediate opportunity for an Accounts Receivable Specialist in its Buffalo, NY office.This position is eligible for hybrid work.Essential Job Functions:Develop, execute, and continuously refine collection strategies to reduce delinquent balances and accelerate cash receipts.Analyze accounts receivable data and client payment behaviors to identify trends, risks, and opportunities for improvement, providing actionable insights to leadership when appropriate.Prepare and review detailed client reporting by researching open balances and assessing collectability, leveraging electronic billing platforms, email correspondence, and supporting documentation.Proactively follow up with clients on outstanding balances, providing invoice copies, cost share explanations, deductible letters, and other required documentation to facilitate timely payment.Identify, research, and resolve payment discrepancies, clearly documenting findings and communicating resolutions in a professional and client-focused manner.Respond to and resolve client-driven inquiries and requests, including payment history, invoice documentation, and account clarification.Apply a forward-thinking and creative mindset to evaluate client trends, anticipate challenges, and recommend workflow or process enhancements that improve efficiency and results.Build and maintain strong working relationships with assigned attorneys and administrative staff, serving as a trusted partner in resolving client account matters.Maintain accurate and detailed records of all collection activity and client interactions within designated systems to ensure transparency and continuity.Work closely with AR Team Leads to refine outreach strategies, strengthen documentation quality, address payerRequired Skills/Abilities & Experience:Minimum of (2) years of accounts receivable or general accounting experience preferredExperience with billing and collection policies and procedures in a business-to-business setting preferredAbility to solve complex problems & use critical thinkingWorking knowledge of electronic billing sites preferred (CounselLink, Legal Tracker, LegalX, TyMetrix 360, etc.)Knowledge of ERP applications (Aderant preferred)Experience with legal collections software preferredAbility to analyze and interpret complex dataAbility to adapt to changes in work, priorities, and requirementsExcellent customer service skills with a high level of written and verbal communicationHigh degree of accuracy, attention to detail and organizational skillsResults oriented and proactive approach to workProficient in Microsoft Office programsBenefits:The hourly range for this position is $21- $27.00. Actual pay may be adjusted based on experience and other job-related factors permitted by law. This position also offers bonuses, and a full benefits package. Our benefits package includes, but is not limited to, health insurance, dental insurance, life insurance, a 401(k) plan, flexible spending, and more.Our Commitment Goldberg Segalla is committed to building a workplace where talented people from different backgrounds, experiences, and perspectives can succeed, grow, and lead – together. With a broad national footprint and strong market presence, Goldberg Segalla offers the scale of a growing national firm with a small firm's connective culture. Join #TeamGS today. Goldberg Segalla