Client Services Account Assistant

Job Description

Job Description

About Musictoday

At Musictoday, we sit at the intersection of music, entertainment, and e-commerce. We manage online stores for some of the biggest names in the entertainment industry, delivering top-tier merchandise and experiences to fans worldwide. Our office environment is high-energy, fast-paced, and decidedly informal-you won't find rigid corporate suits here, but you will find a dedicated, fun-loving team of music fans who work hard and laugh a lot.

Job Summary

We are seeking a detail-oriented, tech-savvy, and proactive Client Services Assistant to support our Account Management team in the daily operations of Musictoday's e-commerce stores. This is a fantastic entry-level opportunity for a self-starter looking to launch their career in the e-commerce and entertainment industries.

Key Responsibilities

In this role, you will touch many parts of our business, from store merchandising to data analysis. You must be comfortable multitasking in a fast-moving environment. Your daily duties will include:

• Store & Promotion Management: Set up, test, and launch online promotions, price changes, and sales based on the promotional calendar. Ensure banners, promotional text, and codes are removed promptly when campaigns end.
• Merchandising & Optimization: Manage web store pages and product listings. Ensure featured items are appropriately merchandised, and collaborate with the Marketing team to implement SEO best practices.
• Data & Insights: Pull and analyze sales, inventory, and customer behavior reports. Summarize findings to suggest store or platform improvements that drive revenue.
• Client & Order Support: Coordinate with clients to process bulk and complimentary orders. Manage order flow across alternate sales channels like Amazon and Ticketmaster to ensure an excellent customer experience.
• Customer Feedback & Escalations: Handle escalated customer service inquiries for quick resolution. Monitor customer reviews and summarize feedback to improve our store and product assortments.
• Cross-Functional Collaboration: Create JIRA requests for creative assets. Submit technical tickets to production and engineering teams when system glitches occur.

Qualifications

• Unshakeable Attention to Detail: You catch typos others miss, naturally double-check your work, and take pride in perfect data entry.
• Strong Computer Literacy: You learn new software quickly. You are highly comfortable with Excel, Google Workspace, Asana, Shopify, and using keyboard shortcuts to speed up your workflow.
• Thick Skin for Fast Paces: You don't get stressed by a busy inbox, or shifting priorities. You view a high-energy day as an exciting challenge.
• Communication & Energy: Excellent interpersonal skills; comfortable interacting frequently with internal teams, clients, and vendors. You possess a collaborative, positive outlook.
• Education & Passion: BA/BS degree preferred (or an equivalent mix of education and experience), paired with a genuine passion for the music and entertainment industries.
• Bonus Points: A solid understanding of e-commerce platforms, direct marketing programs, or online retail trends is a major plus.

Working Conditions & Physical Demands

• Based in a professional office environment in Crozet, VA.
• Routine use of standard office equipment (computers, phones, etc.).
• Requires sitting for extended periods, regular walking/standing, and navigating stairs.
• Ability to lift up to 10 pounds regularly (and up to 25 pounds occasionally).
• Occasional exposure to a warehouse environment (which includes temperature variances and higher noise levels).

Why You'll Love Working Here

• Casual dress code.
• A supportive team that celebrates wins together.
• Companywide and team social events.
• Real opportunities for career growth as we scale.

How to Apply

Because attention to detail is critical for this role, we want to see it in action. To apply, please submit your resume along with a brief note telling us about your favorite software tool or app you use to keep your own life organized.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. Musictoday is an equal opportunity employer.