Manager Patient Access Services Insurance Verification/Authorization/CostEstimates

Job Overview The Manager Patient Access Services is responsible for the high level managerial and operational lead for strategic initiatives and teams that fall under an area of Patient Access: RAVE (Referrals, Authorization, Verification and Eligibility), Financial Counseling, Scheduling, Registration, Admissions, Referrals, Check-in or Patient Family Access Center. Duties & Responsibilities Serves as an operational owner to execute and operationalize Epic Cadence, Prelude, Grand Central and Call center technology. Responsible for making system wide decisions for upgrades; and understanding and executing the operations. Provides reports on patients' satisfaction and reviews and implements customer service initiatives to address opportunities for increased customer satisfaction. Coaches staff in problem solving, effective communication strategies, and conflict resolution, mentoring and career path opportunities. Sets best practice standards and operating procedures for all Patient Access Functions System-Wide. Helps operationally drive and own patient access related regulations and policies. Actively partners, interdepartmentally, in the development and execution of strategic planning regarding business and clinical operations. May include practice expansion, practice model changes, etc. Manages vendor relationships that fall under Patient Access. Identifies and assists in the resolution of any problems which may arise between patients and families, support staff, providers, and other departments. Partners with Ambulatory Services, Appointment Center, PIC Division, SIC Division, Service Lines, Patient Financial Services, Patient Access/ Financial Counseling, Health Information Management, Human Resources, and others to create the best outcome for the patient and family centered experience. Manages day-to-day operations and personnel in planning and facilitating efficient patient care services to ensure quality and customer satisfaction. (i.e., program development, process improvement, etc.) Hires and evaluates staff; arranges staff coverage; prepares staff evaluations; implements disciplinary actions; conducts routine staff meetings; enhances communication and foster a team environment. Prepares, analyzes, monitors, and communicates financial and statistical reports to appropriate business entity. Assists in preparation of hospital and practice budget and monitors expenses to ensure that the budget is adhered to during the fiscal year. Minimum Qualifications Degrees Bachelor of Science Area of Study Business Admin, Healthcare Admin, Management, Finance or a related field. Experience Minimum Experience Required: Three (3) years of supervisory experience in healthcare or a related field. Equivalency Four years experience above stated requirements may substitute for bachelor's degree. Licenses & Certifications None Additional Requirements Not Applicable Competency None Salary Information Pay is dependent on applicant's relevant experience. Annual Salary Range (Based on 40 hours worked per week): \$82,095.81 to \$123,143.72 Benefits Information Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April. Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year. EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information. #J-18808-Ljbffr Children's Hospital Colorado