Front Office Specialist

Front Office SpecialistEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.Job Title: Front Office Specialist Company: Nationwide Vision Location: Phoenix, AZ (Camelback Biltmore)PerksFull Benefits Package - Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off (PTO) and Paid HolidaysPaid Maternity LeaveCompetitive Base PayEmployee DiscountsHoursFull TimeOur offices are open Monday-Friday 8am-7pm, Saturday 8am-4pm (daily hours vary by location). You may need to work a little earlier and/or later as needed. You will not work all of these hours, but you must have open availability to work any shift within these hours.SummaryA Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.Essential Duties And ResponsibilitiesEmbrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.Provide exceptional customer service during every patient encounter (in person or via phone).Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.Answer phones (both external and internal); assure prompt, courteous service at all times.Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.Double check insurance authorizations to ensure completion and build accurate flow sheets.Check out patients and collect correct payments according to procedures.Manage patient flow in the office and ensure communication to maximize efficiency and customer service.Complete daily reconciliations / close day / countdown cash drawer.Comply with all company policies and procedures, including HIPAA.General office duties and cleaning to be assigned by the manager.QualificationsPrevious medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferredMinimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experienceFavorable result on background check as required by stateMust be able to provide proof of identity and right to work in the United StatesEducation And/Or ExperienceHigh School Diploma or GED requiredLocationWork is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilitiesPhysical RequirementsThis role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Note: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.