Medical Front Desk

Medical Front Desk Location: Anthem, AZ Job Id: 576 # of Openings: 0 General Summary of Duties Performs various non‑clinical duties such as collecting copays, verifying insurance, collecting and updating patient information, and checking patients in to be seen in a timely manner. This position will also be cross‑trained to cover back office duties. Medical Assistant Degree/Certification is required. Major Responsibilities / Tasks Obtain accurate information from patients and ensure that all registration information is complete and insurance information is current. Assist the patient as needed by explaining forms or portal registration processes. Collect patient and insurance payments and reconcile collections daily. Obtain referrals and authorizations for office services as needed. Verify insurance benefits and document charts according to protocol. Provide information to patients regarding unpaid balances, collect prior balances and copays at the time of service. Contact patients with outstanding balances by telephone to collect. Scan records in the appropriate sections of patient charts and keep patient charts in the proper order. Copy patient information and forward it to the requesting party after receiving appropriate consent to release medical records. Maintain the confidentiality of patient and company files and records by adhering to privacy and security guidelines. Maintain the organization and efficiency of the front office, including the office supply inventory. Assist in covering the other front office positions in the event of unscheduled absences. Coordinate with referring physician offices to treat their patients in a timely manner. Perform other related duties as directed or assigned. Promptly and courteously answer phone calls and return messages. Remain current on company news by monitoring company communications (emails and announcements) and participating in staff meetings. Email should be checked daily. Supervisory Responsibilities None Education High school graduation or GED. Minimum of one year of medical office experience. Performance Requirements: Knowledge Knowledge of the practice’s policies and procedures. Knowledge of medical terminology and insurance practices. Knowledge of grammar, spelling, and punctuation for effective communication. Knowledge of computer programs and applications. Skills Skill in using office equipment and handling paperwork and filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Skill in gathering, interpreting, and reporting insurance information. Abilities Ability to work effectively as a team member with physicians and other staff. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to interpret and understand insurance benefits and reimbursement. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. Ability to work with little supervision. Ability to establish and maintain effective working relationships with patients, employees, and the public. Equipment Operated Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc. Work Environment Position is in a well‑lit office environment. Activities include sitting, standing, walking, reaching, bending, and lifting. Occasional lifting of files up to 20 lbs. May require working under stressful conditions. This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job. #J-18808-Ljbffr