Customer Service Representative

Customer Service Representative

About the Role

LHH Recruitment Solutions is seeking a Customer Care Specialist II to join a growing team! This isn't your typical call center position, you'll receive a structured training program designed to help you become an expert while building a long-term career with a company that invests in your success.

In this role, you'll support rental car customers by assisting with toll road and traffic violation inquiries through inbound phone calls and emails. If you're customer-focused, enjoy problem-solving, and thrive in a fast-paced environment, we'd love to hear from you!

What You'll Do

• Handle inbound phone calls and email inquiries from customers regarding tolls and traffic violations
  
• Research customer accounts and provide accurate payment and account information
  
• Resolve customer concerns with professionalism, empathy, and a focus on first-call resolution
  
• Navigate multiple computer systems while documenting customer interactions
  
• Build expertise in company products, services, and processes through comprehensive training
  
• Meet performance goals related to quality, productivity, customer satisfaction, attendance, and schedule adherence
  

Qualifications
Required

• High School Diploma or GED
  
• Previous customer service or call center experience
  
• Strong verbal and written communication skills
  
• Excellent problem-solving and critical-thinking abilities
  
• Comfortable working in a fast-paced, high-volume environment
  
• Positive attitude with a strong desire to help customers
  

Employment Requirements

• Ability to pass a background check
  
• Ability to pass a federal drug screen (THC is disqualifying)
  
• Employment verification for the past 7 years
  
• Education verification (High School Diploma or GED Required)
  

Position Details

• Anticipated Start: August 2026, Dates TBD based on clearance of onboarding.
  
  
• Location: Mesa, AZ 85210
  
• Work Environment: Currently remote; employees may be asked to report onsite in the future as business needs change
  
• Contract-to-Hire: Expected conversion around 9 months, based on business needs
  
• Pay: $21.00/hour
  
• Bilingual Pay: $22.00/hour after 2 months (upon passing bilingual proficiency assessment)
  
• Schedule: Monday - Friday 6:00 AM - 2:30 PM (Arizona Time).
  
• Hours shift to 7:00 AM - 3:30 PM during Daylight Saving Time
  

If you're looking for a stable opportunity with a company that values growth, teamwork, and exceptional customer service, we'd love to connect with you!

Pay Details: $21.00 per hour

Search managed by: Erin Fuqua


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.