Collections Analyst

Job Description

Job Description

JOB SUMMARY

Under general supervision of the Operations Manager, this position is responsible for collecting and reconciling overpaid benefits on retirement accounts, optimizing the Agency’s collection portfolios.

MINIMUM QUALIFICATIONS & EDUCATION

• Bachelor’s degree from (4) year accredited college/university and/ or five years of experience working within a financial related position or experience working with a defined benefit plan.
• 2-4 years of experience in collections, including a proven record of negotiating payments, handling disputed charges, and managing complex accounts.
• Ability to work independently to accomplish goals and objectives.
• Intermediate skills using Word and Excel

PREFERRED ADDITIONAL QUALIFICATIONS

• Excellent professional verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner.
• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines.
• Strong analytical and critical thinking skills.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Review assigned member accounts to determine and verify overpayment amounts, source, and responsible parties.
• Analyze complex overpayment issues, develop solutions, and create plans of action to resolve delinquencies in a timely and effective manner.
• Contact responsible parties for negotiation of repayment terms and send contractual repayment agreements as required.
• Investigate disputes and provide resolution and/or additional information as requested.
• Record all collection calls, status of collection efforts and archive all related documentation to member accounts.
• Send payment acknowledgement letters, outlining payment(s) received, outstanding balances and subsequent due dates.
• Maintain Master collection database, ensuring all data is accurate and payments/balances are up to date; Monitor and manage all database activities and corresponding reports; Reconcile Master collection database by updating financial adjustments monthly.
• Provide follow-up on reclamation requests to financial institutions and resubmit as required.
• Coordinate with the Accounting Department to ensure cash receipts are accurately posted; Update Accounting reversal report as required; Identify and research any discrepancies.
• Conduct face-to-face consultations, both scheduled and walk-in regarding overpayments.
• Summarize and prepare legal packages for civil litigation and /or criminal prosecution.
• Performs other duties as assigned.

TRS administers the fund from which teachers in the state's public schools, many employees of the University System of Georgia, and certain other designated employees in educational-related work environments receive retirement benefits. TRS offers a defined benefit plan, guaranteeing a monthly benefit - based on a member's final average salary and service - which is payable for the life of the member, and when applicable, transferable to a member's spouse or beneficiary.

Company Description

TRS administers the fund from which teachers in the state's public schools, many employees of the University System of Georgia, and certain other designated employees in educational-related work environments receive retirement benefits. TRS offers a defined benefit plan, guaranteeing a monthly benefit - based on a member's final average salary and service - which is payable for the life of the member, and when applicable, transferable to a member's spouse or beneficiary.