IT Support Engineer

Job Description

USC candidates preferred.

Job Summary:

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• We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support.
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• The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools.
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• You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues.
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• This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.
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Job Description:

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• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
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• Basics knowledge / understanding of assigning switch ports to specific VLANs
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• Patch phone ports to switch as needed
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• Troubleshoot and replace network switch chassis blades when required
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• Networking and Operating System basics
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• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
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• Basic knowledge about Hardware like Servers, Storage devices
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• Knowledge to understand Monitoring Tool outcome
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• Basic knowledge of ITSM tool preferably ServiceNow
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• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
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• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
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• Experience in SLA base environment
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• Knowledge on Server Performance monitoring preferred
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