Resident Service Coordinator

POSITION: Resident Services Coordinator SUPERVISOR: Property Manager Compensation: $20-$22/hourly Work Location: Farnsworth House Unique opportunity to join a prominent non-profit. 75-units (subsidized HUD 202 HAP) in prestigious Jamaica Plain-walk to Forest Hill station. Join a fabulous team at a prime location! SUMMARY OF RESPONSIBILITIES: The Resident Services Coordinator is responsible for the general well-being of the residents. The RSC works closely with the Property Manager to promote a spirit of community, volunteerism, and mutual aid among residents. The RSC assists residents in obtaining services needed to live at home to maximize independence and dignity for as long as possible. The RSC is a vital link to families and community resources that support independent living.

GENERAL QUALIFICATIONS:

• Sensitivity to aging, disabled and diverse populations • Experience working with community services network • Experience in program development • Strong interest in working as a member of a staff team

SPECIFIC RESPONSIBILITIES:

1. Welcome new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources. 2. Provide individual case management for residents including information and referral, assessment, coordination of community services, crisis intervention and other support as appropriate. 3. Help set a tone of inclusion and non-discrimination in the resident community. 4. Identify, assess, select, develop, and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their opportunities and objectives in life. 5. Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts. 6. Refer lease violations to the Property Manager and work with the property management team when a resident is identified as being in jeopardy of eviction. 7. Offer linkages and referral support to the resident to positively and quickly rectify the situation. Document these efforts. 8. Conduct all business in accordance with Rogerson’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and States laws. 9. Maintaining emergency information cards and case file on all residents. Document all service contacts with residents and their service providers. Keep all information confidential in a locked drawer. 10. Assess and maintain regular contract with frail or at-risk individuals. Communicate with families, and health and home care providers serving residents. 11. Coordinating educational and health programming in the community. 12. Accessing resources to benefit residents by developing positive working relationships with community agencies, health/home care providers, and senior organizations arranging for participation in service programs such as health clinics, food programs, and transportation services. Provide link between community service/volunteer programs and residents. 13. Work closely with Property Manager and Administrative Assistant with annual recertification and waitlist updates. Orient new residents to the building, apartment, social opportunities, and resident programs; within a month of move-in and orientation, meet again with new residents to answer questions and review house rules, etc. where appropriate. 14. Other duties as assigned.

SPECIFIC QUALIFICATIONS:

• College degree in relevant field or college degree and minimum of two years prior relevant experience or three years relevant experience. • Ability to earn the confidence and develop sound relationships with the broadest spectrum of residents, while maintaining professional work ethic. • Demonstrated integrity on a personal and professional level. • Good organizational and time management skills. • Basic familiarity with word processing software. • Ability to communicate effectively both verbally and in writing. • Demonstrated ability to advocate, organize, problem-solve, and provide results for the elderly and disabled residents. • Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly disabled in the area.