Customer Service - Doggy Daycare, Boarding and Grooming

Job Description

Job Description

Whisker’s Resort & Pet Spa is seeking a Customer Service Specialist to join our amazing Luxury Resort & Pet Spa located in Kentwood, MI. We have an open position for part-time - ideal opportunity for students looking flexibility to meet class schedule requirements.

At Whiskers Resort & Pet Spa, we provide exceptional service to our clients and their pets (our guests) while in our care. Established in 2007, we are a luxury pet care facility with overnight boarding accommodations, doggy daycare, and premium grooming services.

What is expected of you?

• Deliver our clients and guests a positive and enjoyable experience with a personal and caring approach.
• Have excellent listening, written, and verbal communication skills among clients and staff.
• Maintain a sense of ownership in your work, a focus on finding solutions and a strong attention to detail.
• Excel in customer service areas such as answering phones, responding to emails and texts, and forming relationships with our clients in person.
• Support and uphold your colleagues and management with a confident and decisive demeanor.

What are we looking for?

• Compassion and empathy towards animals and their owners.
• A dedication to unprecedented care for our guests, providing a safe and healthy. environment while in our daycare, boarding and/or grooming services.
• Ability to use computers, software, Microsoft Office and apps proficiently.
• Previous Customer Service experience is required.

• Open availability including early mornings, evenings, weekends and holidays.

Available to work varying shifts including nights and weekends. Our busiest times of the year are summers and holidays, so you must be prepared to work during those times.

At Whiskers Resort & Pet Spa you would be joining a committed group of engaged like-minded individuals that take pride in their work and always put our furry guests needs and safety first!

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

If an accommodation under the American with Disabilities Act (ADA) is required in order to respond or apply for this job, please call Human Resources at View phone number on ziprecruiter.com.