Insurance Customer Service Rep

Job Description

Job Description

The Rick Debe Agency is a family-owned independent insurance agency built on integrity and exceptional client service. Established in 1978, the agency has built a reputation as a trusted advisor for individuals, families, and businesses throughout the community. As a close-knit agency, every team member plays a meaningful role in our success. We value open communication, integrity, independence, and a willingness to help one another. Our team enjoys a supportive environment where employees are trusted to do their jobs without micromanagement and to maintain a healthy work-life balance. We work hard, enjoy what we do, and know that strong relationships with both clients and coworkers are the foundation of a successful agency.

We are seeking an Insurance Customer Service Representative to join our growing team on a part-time basis. In this role, you will serve as a key point of contact for clients, helping them navigate policy changes, billing questions, renewals, endorsements, and other service needs. This position is ideal for a professional who enjoys building client relationships, solving problems, and working independently in a supportive agency environment.

• Base pay of $27-$32 per hour based on experience
• Part-time position with flexible scheduling
• Paid Time Off (PTO) & paid Holidays
• 401(k) Plan
• Office snacks and coffee

If you're an experienced insurance professional who takes pride in delivering exceptional service and wants to join a trusted, family-oriented agency, apply today!

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Bonus Opportunities

401k Plan

Equipment Provided

Office Snacks and Coffee

Personal Workspace

• Deliver exceptional customer service through phone, email, and in-person interactions
• Respond promptly and professionally to client inquiries and requests
• Process policy changes, endorsements, cancellations, reinstatements, and renewals
• Assist clients with billing questions and payment options
• Collaborate with agency staff to ensure a high level of client satisfaction
• Stay current on carrier guidelines, insurance products, and industry changes

• Minimum 2 years of experience issuing commercial certificates
• Active Property & Casualty Insurance License required
• Prior commercial lines experience preferred
• Detail-oriented with excellent organizational skills
• Strong communication and customer service abilities
• Self-starter who works well independently