Service Advisor

Franklin Chrysler, Dodge, Jeep, and Ram is looking to add an experienced Service Advisor to our team! The Service Advisor role requires strong time management skills and the ability to ensure customer satisfaction while handling numerous customers simultaneously. This position can be very rewarding for individuals who excel in a fast-paced, customer-focused environment earning some of our top Advisors over 6-figures yearly! Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with outstanding service. We are the #1 Volume Chrysler Dodge Jeep dealer in Tennessee, and are always seeking qualified, enthusiastic individuals to join our growing team! If you're interested in working for us, we'd love to meet you.

What We Offer

• Health insurance
• 401(k)
• Paid training
• Paid vacation
• Career progression

Responsibilities

• Oversee service orders and flow of service lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in communicating the diagnosis steps of the vehicle problems; approve repairs and set expectations for vehicle being returned.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage numerous customers simultaneously
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and or sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license
• Previous dealer experience preferred
• Reynolds & Reynolds experience preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.