Customer Experience Representative (Front Desk - Insurance, Licensing Provided)

Job Description

Job Description

Welcome to Farmers Insurance - Guettler Insurance Agency! We are one of the top 1% of Farmers agencies nationally, with our beautiful Portland, Oregon office located on the Willamette River. As a member of our team, you'll play a crucial role in delivering exceptional service to our staff and valued clients.

Join a supportive and dynamic work environment where your efforts will be recognized and rewarded. As a Customer Experience Representative, you'll be the key team member who provides valuable support to both our internal team and clients. That includes being the friendly first impression of our agency, assisting clients with their inquiries, and providing them with the information they need to make informed decisions. This position offers future opportunities for professional growth and promotion.

If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity for you. Apply now and start your rewarding career with Farmers Insurance - Guettler Insurance Agency!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Licensing Reimbursement

In Person Training

Health Insurance

Bonus

Responsibilities

- Handle inbound calls from clients, providing assistance and addressing their inquiries

- Process policy changes and updates accurately and efficiently

- Assist clients with billing and payment inquiries

- Educate clients about insurance coverage options and recommend suitable products

- Maintain a thorough understanding of insurance policies and regulations

- Support internal sales and customer care teams

- General administrative tasks including, but not limited to, scheduling, mail, inventory management, record keeping, and maintaining tidy common areas

Requirements

Extra consideration is given to candidates who are, or are willing to obtain, P&C license and have insurance agency experience.

- Excellent verbal and written communication skills

- Friendly and customer-service-oriented attitude

- Strong problem-solving skills and attention to detail

- Ability to multitask and work well under pressure

- Proficiency in using computer systems and software

Minimum 30 hours/week, preference for full-time.