Operations Implementation Manager

Role Description

This Operations Implementation Manager is responsible for managing the implementation of new products, services, and vendors. Your responsibilities will encompass project management, coordination with internal and external stakeholders, and ensuring that project objectives are met. Your collaborative efforts will help streamline project operations and contribute to the overall success of the team.

Essential Functions

• Manage the implementation of new products, services, compliance initiatives, and vendor relationships from inception to completion.
• Develop and maintain detailed project plans and documentation, track progress, and ensure that all milestones are met.
• Collaborate with internal and external project partners, acting as a liaison between different departments and teams.
• Contribute to the comprehensive assessment of projects to determine compliance, operational requirements, and any technological needs.
• Identify potential project risks and assist in implementing contingency plans, in consultation with the Senior Implementation Manager.
• Support the implementation of quality assurance policies and procedures to maintain project integrity.
• Provide support and take the lead in organizing and facilitating both internal and external project meetings, contributing to their effective and efficient execution.
• Guide teams through the change process, ensuring all stakeholders are informed and aligned with new implementations.
• Provide regular status reports and metrics to stakeholders, keeping all parties informed of project progress.
• Collaborate on reviews of existing processes, procedures, and workflows to propose enhancements when necessary.
• Demonstrate a strong understanding of Allied’s business requirements.
• Gather, analyze, and research information that may impact the project.
• Meet established due dates and deadlines.
• Track project performance and analyze lessons through learned documents.
• Demonstrate a strong understanding of Allied business needs with respect to all ASO processes and workflows, with special attention to technological or programming impacts.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• At least 5 years’ experience in managing projects, including planning, execution, and monitoring within the healthcare industry is essential.
• At least 3 years proven ability to lead cross-functional teams, set project goals, and ensure project success.
• Strong verbal and written communication skills for effective collaboration with stakeholders, team members, and external partners.
• Experience in reviewing and optimizing existing processes and workflows.
• Experience in identifying issues, troubleshooting problems, and finding effective solutions during project implementation.
• Strong project management skills, including the use of project management software.
• Experience with workflow and flowcharting tools such as Visio, SmartDraw, etc. required.
• Proficient in Microsoft Office Suite, including Microsoft Excel, OneNote, and Project, as well as the ability to understand and adapt to new software programs.

Position Competencies

• Accountability
• Analytical Thinking
• Collaboration
• Communication
• Customer Focus
• Functional Expertise
• Initiative

Physical Demands

• This is an office environment requiring extended sitting and computer work.

Work Environment

• Remote

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Generous Paid Time Off
• Tuition Reimbursement
• EAP
• Technology Stipend