Data Analyst, Payouts

Role Description

At Félix, we are building the future of remittances through a seamless, AI-powered WhatsApp experience. We’re looking for a Disbursement Analyst who is obsessed with making our money transfer experience "insanely great." You won’t just be pulling data; you will be the guardian of our disbursement efficiency. You will work closely with Disbursements, Operations, and Product Managers to ensure our transactions are fast, cost-effective, and flawless. We need a "natural investigator" who can dive into a dataset to understand why a transaction was held up or where a routing defect occurred, turning those findings into a better, more reliable product for millions of Latino immigrants.

Qualifications

• 5+ years of experience as a Data Analyst, Financial Analyst, or Operations Analyst.
• 3+ years of experience in Fintech, Cross-Border Payments, or Remittances.
• Proven 2-3+ years of experience measuring payment rails, transaction routing KPIs.
• Strong SQL skills (you’ll live in BigQuery / DBT / Firestore).
• Experience with BI tools like Omni / Tableau / PowerBI / Looker or similar.
• Advanced English; Spanish or Portuguese is a plus!

Requirements

• Ability to explain to a non-technical stakeholder why a 1% drop in success rates matters for our users and its impact on other KPIs like NPS and Retention.
• A startup mindset—you are proactive, you have a bias towards action, and you don’t wait for permission to fix something that’s broken.

Benefits

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment, with offices in Miami and México City
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Company Description

At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.

We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.