Customer Support Analyst
Smart Tech Skills LLC
Benefits: Competitive salary Location: Tallahassee, FL Experience Level: Intermediate (2+ Years) Position Overview The Workstation Support Technician is responsible for providing Tier II technical support for desktop hardware, software, operating systems, peripherals, mobile devices, and enterprise applications. This role supports end users by troubleshooting technical issues, performing installations and upgrades, maintaining technical documentation, and ensuring timely resolution of service requests. The ideal candidate possesses strong customer service skills, advanced troubleshooting capabilities, and experience supporting Microsoft Windows and Microsoft 365 environments. Key Responsibilities Provide hardware and software support for desktop and laptop systems. Troubleshoot and resolve workstation, operating system, application, and peripheral issues. Support Microsoft Office 365, Outlook, Windows operating systems, and enterprise applications. Install, configure, upgrade, and maintain workstation hardware and software. Provide Tier II support for complex technical issues. Monitor and manage support tickets through the Service Desk queue. Perform root cause analysis and implement corrective actions. Develop and maintain technical documentation, knowledge base articles, and troubleshooting procedures. Coordinate warranty and non-warranty repairs with vendors. Support printers, scanners, smartphones, and other IT-related devices. Provide Audio Visual (AV) and Video Conferencing (VC) support. Assist with project implementations, workstation deployments, and upgrades. Collaborate with IT staff to resolve issues and improve support processes. Recommend solutions and preventive measures to reduce recurring incidents. Required Qualifications High School Diploma or equivalent. Minimum 2 years of experience supporting: Desktop Hardware Windows Operating Systems Microsoft Office 365 End User Support Experience providing technical support and customer service. Experience installing, configuring, and troubleshooting workstation hardware and software. Experience supporting network-connected devices and peripherals. Strong troubleshooting and problem-solving skills. Equivalent Qualifications CompTIA A+, Network+, MCDST, or similar certifications may substitute for experience. Associate or Bachelor's degree in Computer Science, Information Technology, or related field. Preferred Qualifications Experience supporting enterprise Service Desk environments. Experience with AV and Video Conferencing technologies. Experience supporting smartphones and mobile devices. Experience participating in workstation deployment projects. Familiarity with Active Directory and enterprise network environments. Core Skills Desktop Support Tier II Technical Support Microsoft Windows 10/11 Microsoft Office 365 Outlook Hardware Troubleshooting Software Installation & Support Printer Support Mobile Device Support Service Desk Operations Ticket Management Root Cause Analysis Audio Visual Support Video Conferencing Support Technical Documentation Customer Service Project Coordination Problem Resolution #J-18808-Ljbffr Smart Tech Skills LLC
$20 per hour
Position Title Customer Support Analyst Location Tallahassee, FL Pay Rate $20/hour Position Description Join a dynamic team as a Customer Support Analyst in Tallahassee, FL. This on‑site role offers flexibility within a 7:00 AM - 7:00 PM window, including Saturdays,...SuggestedWork at office- ...SharePoint “development” efforts, but simply SharePoint use and basic support as a tool. Knowledge, Skills and Abilities: Excellent verbal... ...skills Ability to interact and collaborate directly with customers Ability to use office automation tools (MS Office 2007, SharePoint...Suggested
- Job Title: Technical Support Analyst Location: Tallahassee, FL Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 63047 Department... ...established processes and procedures. Serves as a primary customer contact regarding problem definition, resolution, and...SuggestedFull timeTemporary workPart timeWork at officeLocal areaRemote workShift workNight shift
- Position Title: Customer Support Analyst Location: Tallahassee, FL Engagement Type: Contract Work Mode: On-site Duration: 9 Months (10/01/2026 06/30/2027, with potential renewal) Interview Type: Microsoft Teams or In-Person Role Overview An intermediate Customer Support...SuggestedFull timeContract workWork at officeLocal areaRemote work
- ...Job Description We are looking for an experienced Technical Support Analyst to support end users and help maintain stable day-to-day operations... ...Contract position is ideal for someone who combines strong customer service with analytical thinking and can work effectively in...SuggestedLong term contract
Robert Half
Tallahassee, FL18 days ago - ...Technical Product Support Specialist This scope of work is for technical product support specialist services for the development of... ...an agile software development team. Five years of documented customer technical support experience. Two years of documented...For contractorsWork at office
Samprasoft
Tallahassee, FL4 days ago - ...Customer Support Technician Location: Tallahassee, FL (Hybrid) Duration: Contract Rate: DOE US Citizens, GC, EAD (H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Qualifications: ~ Bachelor's degree in Computer Science...Contract work
- ...Entry to Intermediate (0-1+ Years) Position Summary The IT Support Technician provides frontline technical support for enterprise... .... This role is responsible for delivering exceptional customer service, troubleshooting technical issues, supporting IT asset...Work at officeRemote work
SMART TECH SKILLS LLC
Tallahassee, FL4 days ago - ...Resolve business office technical issues directly or assign tickets to the correct team Serve as a conduit between business customers and systems support employees Facilitate communication of statutorily mandated business requirements among stakeholders, customers, system...Work at office
- ...Job Description Job Description We are looking for an IT Support Technician to provide dependable technical assistance for workstation... .... • Alternatively, two years of experience delivering customer-facing technical support for Microsoft Office 365 and Windows OS...Long term contractWork at office
Robert Half
Tallahassee, FL13 days ago - Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware...Contract workLocal areaImmediate startRemote workWorldwideNight shift
- ...teams work on challenging, often high-visibility initiatives that support mission-critical systems, enterprise modernization efforts, and... ...management system Log user interactions within the customer ticketing system Communicate current issues, enhancements, and...For contractorsWork at officeFlexible hours
- Project Overview The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled... ...Experience working with vendors, specifically outsourced customer or developer support teams Experience leading projects and implementing...Work experience placement
$68.4k
...SUMMARY This job works closely with customers and design teams in prioritizing data and... ...provides analysis in the development and support of projects and data analysis.... ...demonstrated proficiency as a Decision Support Analyst or equivalent training and experience in...For contractorsWork at officeLocal areaHighmark Health
Tallahassee, FL2 days ago- ...outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair... ...to them timely and accurately. Responsibilities Provide customer support for designated equipment Accept and deliver all service...WorldwideLong distanceNight shift
- We are looking for an experienced Desktop Support / Workstation Support Technician to join a long-term onsite opportunity with a leading... ...Analysis & Problem Resolution Technical documentation and customer support CompTIA A+ / Network+ certifications are a plus Education...
- The IT Field Support Technician provides technical support for end users and IT infrastructure across multiple locations. This role is... ...hardware, software, and network systems while delivering excellent customer service. The ideal candidate is hands‑on, adaptable, and...Work at officeRemote work
- ...Civitek. The position entails daily work in a card reader management system, interactions with the various Civitek departments and our customers, and interaction with partner companies. Travel is required for this position. What will you do: Daily management of EMV...
FLORIDA ASSN CRT CLERKS INC
Tallahassee, FL20 days ago $17 per hour
Job Title FL-DOH-Patient Care Programs-Help Desk Specialist - Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs Qualifications Three years of customer service experience. Two...Hourly payWork at office- A global technology services provider is hiring for the Dynamic PC Support position in Tallahassee, Florida. This role involves providing customer support for various client equipment, troubleshooting desktops and laptops, and interacting with clients to resolve technical...Worldwide
$15 per hour
...diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support a plus Why should you choose Manpower? ~ Free training to upgrade your skills...Hourly payWeekly payFull timeWork at officeShift work- ...technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable. Responsible for... ...hardware and other operations area equipment. Performs support activities in computer operations. PRIMARY RESPONSIBILITIES:...Work at officeAll shiftsFlexible hoursShift workAfternoon shift
United Solutions Company
Tallahassee, FL3 days ago $13.99 - $23.8 per hour
...technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-... ...is an entry level position responsible for general technical support of the data systems for lottery sale systems. This position is...Work at officeLocal areaFlexible hoursShift workNight shiftDay shift3 days per weekBrightstar Lottery
Tallahassee, FL2 days ago- ...Processing policy cancellation Data entry Additional tasks as assigned by manager Requirements include: Florida 4-40 Customer Service license or willingness to obtain insurance license Demonstrated oral and written communication skills Ability to work...Local area
$67.9k - $132.5k
...shift to ensure end users receive timely, high-quality support for incidents and service requests. The role manages... ...in a federal IT environment. The supervisor coaches analysts on troubleshooting practices, customer service, and adherence to documented procedures and...Contract workWork at officeShift work- ...discrepancies, and communicating the status of purchases with internal customers. # Create and manage requests for quotations (RFQs), requests... ...in managing federal funding and the reporting necessary to support the use of those funds. # Experience managing and monitoring...Contract workWork at office
Software Technology Inc
Tallahassee, FL3 days ago - ...Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live... ...The IT Technician II provides software-specific application support, loan process guidance, and workflow assistance to end users. This...Live inWork at officeLocal areaFlexible hoursAfternoon shift
- ...are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is... ...candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Maintain computer...Local areaFlexible hours
- Provides front-line technical support to Credit Union staff and assists in maintaining reliable day-to-day technology operations. This... ...with clear documentation of findings and steps taken. 4. Strong customer service, communication, and documentation skills; ability to...Hourly payFull timePart timeApprenticeshipInternshipWork at officeLocal area
- ...The selected candidate will be responsible for maintaining and supporting the Institute’s information technology infrastructure,... ...analytical, problem‑solving, communication, active listening, and customer service skills; Must demonstrate sound technical judgment and...
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