Customer Service Representative II

Job Posting Closing on: Friday, September 11, 2026 This posting is intended to fill one position at each of the following locations: Reby Cary Youth Library -3851 E. Lancaster Ave., Fort Worth, TX 76103 Workdays & Hours: The schedule is below for both locations; some evening/weekend work required. Monday: 11:15am-8:15pm Tuesday: 11:15am-8:15pm Thursday: 9:15am-6:15pm Friday: 9:15am-6:15pm Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More! The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Customer Service Representative II position is available at the Fort Worth Public Library at the Reby Cary Youth Library and Ella Mae Shamblee Library. The ideal candidate for these positions is customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of this position is to provide exemplary customer service to library patrons, conduct and direct proper circulation of library materials, and perform related administrative duties. All applicants must submit a cover letter and resume to be considered Minimum Qualifications: High school diploma/GED Two years of responsible customer service experience within the area of assignment Must pass physical Preferred Qualifications: Ability to communicate with customers in Spanish Experience working in a library Proficient skills using Microsoft Word and Excel One or more years of cash handling experience Ability to work evenings and weekends Ability to work at/travel to various locations Ability to work a flexible schedule. The Customer Service Representative II job responsibilities include: Provides friendly, efficient, and professional service to customers, in-person, by telephone, and via email Compiles and submits statistical data Checks library materials in and out to customers Answers general customer questions regarding library policy, procedures, and customer accounts Provides customers with information about Library services and programs Explains and demonstrates use of catalog, copy machines, printers, etc Issues library cards to new customers and replacement cards as needed Operates a cash register, conducts customer payment transactions, maintains a cash drawer, and completes daily deposits Sorts, processes, shelves, and assists with other general library materials inventory management duties Answers basic reference, reader's advisory, and general usage questions Assists with programs and outreach events as needed Performs other related duties as assigned Working Conditions and Physical Demand Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in The City of Fort Worth’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number #J-18808-Ljbffr The City of Fort Worth