Office Manager

Benefits: Bonus based on performance Company parties Free food & snacks Paid time off Training & development

OFFICE MANAGER

Columbus, OH 43219 (on-site) | Full-Time, Non-Exempt | Monday–Friday, 9:00 AM – 5:00 PM $18.00 – $20.00 per hour, commensurate with experience First Step Healthcare is a DODD-certified provider serving individuals with intellectual and developmental disabilities across Central Ohio. We deliver person-centered support and build a workplace where the staff who make that possible feel valued and set up to succeed. Position Summary The Office Manager is the operational hub of our office — the first point of contact for staff, families, and prospective clients, and the person responsible for keeping records, certifications, and timekeeping data complete, compliant, and audit-ready. This role suits someone who is detail-driven, comfortable managing competing priorities, and motivated by work that directly supports quality of care. Client Intake & Records

• Process new client enrollments and verify all documentation is complete, accurate, and timely.
• Conduct pre-admission screening calls and intake meetings with clients, families, and guardians.
• Maintain client records in full compliance with DODD regulations and HIPAA.
• Manage recertification and redetermination timelines in coordination with County Board SSAs.

Timekeeping & Payroll Support

• Enroll clients and staff in the electronic timekeeping and EVV system.
• Verify daily punches; resolve exceptions and visit-verification errors before the pay period closes.
• Prepare payroll for management review and approval.
• Escalate overtime trends and recurring EVV errors to the Director of Operations.

Training & Compliance

• Schedule required staff training (CPR/First Aid, DODD curricula, Medication Administration).
• Track certification expiration dates and notify staff and management in advance of lapses.
• Coordinate BCI/FBI fingerprinting and all DODD-required registry and database checks.
• Maintain complete, audit-ready personnel files.

Outreach & Office Administration

• Build referral relationships with County Boards, care management entities, and community partners.
• Represent First Step Healthcare at provider meetings, caregiver meetings, and community events.
• Serve as the first point of contact for staff inquiries, family questions, and office concerns.
• Order and track office supplies; maintain confidential physical and electronic filing systems.
• Coordinate staff recognition and incentive programs.

Required Qualifications

• High school diploma or equivalent.
• Minimum two (2) years of office or administrative experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills, attention to detail, and sound judgment.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion and integrity.

Preferred Qualifications

• Associate's degree in Business Administration, Healthcare Administration, or a related field.
• Prior experience in healthcare, human services, or an IDD setting.
• Working knowledge of DODD regulations, HIPAA, payroll processing, or EVV systems.

Compensation & Benefits

• $18.00 – $20.00 per hour, based on experience.
• Paid Time Off, beginning after the 90-day introductory period.
• Performance-based bonus eligibility.
• Staff recognition and incentive programs, plus ongoing training and professional development.

Conditions of Employment Employment is contingent upon BCI and FBI criminal background checks, all DODD-required registry and federal exclusion list reviews, and verification of references, education, and prior employment. To apply, submit your resume to View email address on click.appcast.io First Step Healthcare is an Equal Opportunity Employer. Employment is at-will. In compliance with Columbus city ordinance, we do not request salary history.