Marketing Communications Coordinator

Job Title: Marketing Communications V / Lead Marketing (Client To Go) Location: Houston, TX 77077 (Hybrid) (Travel: Candidate will be required to travel to Houston 2nd week of work and then again when requested) Duration: 6 Months Remote - Candidates MUST work CST hours Monday to Friday 8:00 am to 5:00 pm Interviews: TEMAS - there will be 2 rounds of interviews Job Summary The Client To Go Marketing Lead drives the strategy, execution, and performance of all marketing efforts to drive customer acquisition, engagement and retention. This role oversees the full marketing ecosystem, including campaign strategy, channel execution, analytics, and cross-functional alignment with Sales, Merchandising, and Store Operations. The position plays a critical role in translating business objectives into measurable marketing programs while building the infrastructure, processes, and insights needed to scale the business effectively. Key Responsibilities 1. Marketing Strategy Define and lead annual and quarterly marketing strategies aligned with revenue, margin, and customer growth goals. Translate business priorities into: Integrated campaign strategies Customer acquisition and retention plans Promotional and pricing strategies in partnership with Merchandising Drive a structured test-and-learn roadmap to evaluate and scale growth initiatives, including pilots, promotions, and in-store activations Partner with leadership to identify opportunities for: Market expansion Customer segmentation and targeting Store-level growth strategies 2. Integrated Campaign & Content Leadership Own the end-to-end campaign lifecycle, including planning, execution, and performance analysis. Lead development of: Annual campaign calendar Monthly promotional plans aligned to merchandising priorities Ensure consistency of messaging and brand across all marketing channels Partner with Creative teams to develop campaign themes and assets Align campaigns with merchandising priorities, pricing strategies, and promotional cadence 3. Channel Strategy & Optimization Oversee strategy, execution, and performance across all marketing channels: 3.1 Digital & CRM Lead email marketing strategy, segmentation, and lifecycle programs Define CRM roadmap and oversee customer data strategy and activation 3.2 Paid Media Manage digital advertising strategy, budget allocation, and ongoing optimization Ensure alignment between creative, messaging, and campaign objectives 3.3 Social Media Oversee content strategy, publishing cadence, and engagement Manage agency and vendor relationships Ensure alignment with broader campaign strategy 3.4 In-Store & Local Marketing Oversee flyers, signage, and in-store communications Support Market Development Leads (MDLs) with localized marketing efforts Drive initiatives to increase store traffic and conversion 3.5 Promotions & Pricing Activation Oversee development and execution of promotional strategies, including offers and discounts Partner with Revenue Management to align on margin and budget considerations Ensure effective execution of promotional workflows 4. Sales & Store Alignment Serve as a key connector between Marketing, Sales, and Store Operations. Ensure marketing programs are: Clearly communicated Operationally executable Measurable at the store level Enable Sales teams with: Campaign insights Customer targeting strategies Lead generation tools and support Support Sales team with relevant materials, insights, and data Align marketing efforts with store-level KPIs such as traffic, conversion, and sales 5. Marketing Performance, Analytics & ROI Ownership Build and own a comprehensive marketing measurement framework to assess channel and campaign effectiveness. Define and track key performance indicators (KPIs), including: Customer acquisition cost (CAC) Customer lifetime value (LTV) Incremental revenue and margin Campaign-level return on investment (ROI) Partner with Analytics and Revenue Management to: Develop attribution models and measurement methodologies Quantify the impact of marketing and sales initiatives Translate insights into clear, actionable recommendations for leadership and Sales Ensure marketing performance is tied directly to business outcomes 6. Customer Insights & Voice of Customer Lead customer research initiatives, including interviews, surveys, and behavioral analysis Develop a deep understanding of customer needs, purchase drivers, and barriers to conversion Apply insights to improve campaign strategy, messaging, and overall customer experience 7. Operational Excellence & Process Development Establish scalable marketing operating processes, including planning cadences and cross-functional alignment rhythms. Build and document processes for: Campaign planning and execution Content development Promotion creation CRM implementation and marketing support Manage agency and vendor relationships Ensure centralization of assets, documentation, and workflows 8. Innovation, Testing & Optimization Lead development and execution of growth experiments, including: Referral programs Pricing and promotional pilots In-store and experiential initiatives Establish frameworks to: Measure performance Scale successful programs Discontinue underperforming efforts Key Outcomes / Success Metrics Improved visibility and accountability of marketing ROI Growth in customer acquisition and retention Increased efficiency across marketing spend and channels Strong alignment between Marketing, Sales, and Store Operations Development of scalable marketing infrastructure (CRM, analytics, reporting) Measurable contribution to revenue, traffic, and engagement Required Skills & Experience 10+ years of marketing experience, including ownership of multi-channel strategies Demonstrated ability to drive measurable business results Experience in Marketing analytics and performance measurement CRM and lifecycle marketing Performance marketing channels Strong cross-functional leadership and stakeholder management experience Ability to build structure, processes, and measurement frameworks Strategic thinker with a strong execution mindset Leadership & Mindset Strong business orientation with a focus on revenue and performance Data-driven decision maker Comfortable operating across both strategy and execution Effective collaborator across diverse teams Builder mindset with the ability to create clarity and structure in evolving environments Role Impact This role strengthens marketing as a performance-driven function by Connecting marketing efforts directly to business outcomes Establishing consistent measurement and accountability Driving alignment across cross-functional teams Building a foundation for scalable, sustainable growth #J-18808-Ljbffr