Director of People Operations

Job Type


Full-time

Description

Company Description


AllCare is a fast-growing, tech-enabled provider of patient-centered care, built to address a fundamental challenge in healthcare: access. Too often, patients struggle to receive timely, coordinated primary care, leading them into more expensive, fragmented settings and ultimately poorer outcomes.


At our core, our mission is to modernize the healthcare experience with care that is accessible, connected, and human , delivered through an omnichannel model that integrates primary and urgent care-combining digital scheduling, walk-in access, and telehealth into a modern patient experience. Our vision is a future where patients never have to choose between convenience, compassion, and continuity ; by bringing these elements together under one model, AllCare is redefining how care is delivered-ensuring patients receive timely access without sacrificing quality relationships or long-term care.


Central to our strategy is a commitment to being technology-forward and AI-enabled. We are investing in platforms and capabilities that not only improve the patient experience, but also power a highly efficient and scalable operating model. This includes leveraging AI and automation to streamline administrative workflows, reduce friction in the back office, and enable our clinical teams to focus more of their time on patient care. The result is a system that delivers both better outcomes and stronger unit economics as we scale.


Currently serving patients across 15 locations in Georgia, AllCare offers a full spectrum of services including preventive care, women's health, and chronic disease management. Our clinical and operating model is intentionally designed to support providers-offering flexible scheduling, strong administrative infrastructure, and a collaborative team environment.


Following an investment by Summit Partners, AllCare is poised for significant growth, with plans to scale from 15 to 50+ locations over the next several years, while staying true to our mission of delivering high-quality, convenient, and human-centered care.


Role Summary


AllCare is seeking an execution-oriented Director of People Operations to help build and scale the company's people infrastructure.


We are looking for a highly versatile people leader and generalist who is comfortable operating across a wide range of responsibilities-including people operations, HR business partnership, performance management, and talent initiatives. This role requires someone who is hands-on, flexible, and adaptable, with the ability to shift across priorities and step in where needed.


The Director will work closely with executive leadership and an external advisor, with meaningful ownership and strong runway for growth as the organization continues to scale.


Key Responsibilities

People Operations & Organizational Effectiveness (HRBP role)

• Partner with leadership to execute key people initiatives and organizational priorities
• Build scalable HR systems, processes, and operating rhythms
• Support organizational design, change management, and team effectiveness
• Serve as a trusted advisor to clinic and operational leaders on employee relations, performance, and team dynamics

Performance Management & Employee Engagement

• Own the administration, maintenance, and ongoing optimization of Leapsome as AllCare's performance management, engagement, and HRIS platform
• Coordinate and execute performance review cycles, calibration processes, goal-setting workflows, and related manager enablement efforts
• Run employee engagement surveys, analyze results, identify themes/trends, and help drive actionable follow-through plans
• Help strengthen accountability, feedback quality, manager effectiveness, and organizational clarity across the company
• Support leaders in creating high-performing, engaged, and collaborative teams

Talent Acquisition

• Own and oversee non-clinical talent acquisition strategy and execution
• Partner with leadership on headcount planning and hiring priorities
• Recruiting directly for key roles and manage external recruiters in select roles
• Improve recruiting processes, candidate experience, and time-to-fill
• Support onboarding and early employee integration

HR Operations & Compliance

• Oversee core HR operations, policies, documentation, and personnel processes
• Ensure compliance with applicable federal, state, and local employment laws and HR best practices
• Maintain accurate employee records, reporting, and HR documentation
• Partner with internal and external stakeholders supporting benefits administration, leave management, and related HR functions
• Identify opportunities to streamline and improve operational workflows, systems, and processes over time

Requirements

Qualifications

• Must live in the Atlanta, GA area
• 6-10+ years of progressive experience across people operations, HR business partnership, organizational effectiveness, or related HR leadership functions
• Experience working in healthcare services, healthcare technology, multi-site healthcare operations, or similarly dynamic service environments
• Strong operational, analytical, and project management skills with the ability to balance strategic thinking and hands-on execution
• Demonstrated ability to build strong cross-functional relationships and influence leaders at multiple levels of the organization
• Experience supporting performance management, employee engagement, organizational change, and manager effectiveness initiatives
• Strong judgment, communication skills, and ability to navigate ambiguity, competing priorities, and complex people situations thoughtfully
• Highly organized, detail-oriented, adaptable, and eager to continue learning and growing as a people leader

Preferred Qualifications

• Experience implementing or administering Leapsome or similar performance management and engagement platforms
• Experience supporting both clinic/frontline and corporate employee populations
• Experience in a private equity-backed, tech-enabled, or operationally complex healthcare organization

Why Join AllCare


This is an opportunity to help shape the employee experience and people infrastructure of a mission-driven healthcare organization.


You'll work closely with experienced operators and leadership while receiving exposure, mentorship, and partnership from senior people leadership support. The role offers meaningful ownership, the ability to influence organizational effectiveness at scale, and the opportunity to grow alongside a company continuing to evolve and expand.