Manager of Quality

The Quality Manager leads the quality function for a multisite defense/aerospace manufacturing operation and reports to the site General Manager. This role sets quality strategy, ensures compliance with AS9100 and applicable NADCAP requirements, drives continuous improvement to reduce the cost of poor quality (COPQ), and serves as the primary point of contact for customer and supplier quality matters. The Quality Manager leads a team of Quality Engineers, Inspectors, CMM technicians and programmers, and partners closely with Engineering, Manufacturing, and Production Control to support business objectives throughout the site. This role requires daily on-site presence at our manufacturing facility in Phoenix, Arizona. Key Responsibilities (but not limited to): Set and execute the strategic direction for the Quality department that is aligned with customer and company requiremnts Develop initiatives to reduce the cost of poor quality (COPQ). Collaborate with internal Customers and Suppliers to reduce the rate of nonconformance (Defect/Yield Improvement) Set the tactical direction for the Quality Engineering and Inspection team. Lead customer quality problem-solving using FMEA, 8D, and SPC methodologies. Apply lean tools and statistical analysis to reduce overall inspection burden. Quality Systems & Department Administration Assign duties, schedule work hours and overtime for quality team, and manage recruiting, hiring, performance reviews, and discipline within the Quality department. Ensure compliance with all customer requirements company-wide. Implement and Maintain ISO9001-2015; ISO14001-2015; AS9100 certification and applicable NADCAP requirements. Review KPI performance data; identify and implement improvement actions. Serve as primary contact for customer complaints, escapes, and returns through resolution. Interface with customers as needed. Maintain customer records and metrics for on-time delivery (OTD) and quality. Monitor supplier performance on quality and delivery; Coordinate supplier quality audits to verify capability and compliance. Lead supplier NCR resolution and root cause corrective action (RCCA) correspondence. Provide suppliers with performance feedback and identify improvement opportunities. Inspection Operations Direct and coordinate all inspection activities across the site. Improve first-article turnaround time; track team performance for accountability. Direct creation of detailed inspection plans, data collection sheets, and first-piece sheets. Coordinate with Production Control on job prioritization. Coordinate with Engineering, Manufacturing, and Quality Engineering to develop CMM programs for production parts as needed Own the CMM program database and CMM inspection activities Familiarity with Zeiss CMM preferred Monitor and continuously improve department procedures, policies, and objectives. Facilitate root cause corrective action (RCCA) for nonconformances. Identify continual improvement opportunities to prevent recurrence. Participate in Corrective Action Board meetings and internal NCR reviews on a regular basis. Experience working in and maintaining quality management systems per ISO9001-2015; ISO14001-2015; AS9100 certification and applicable NADCAP requirements Knowledge of all hand tools (Calipers, micrometers, dial indicators, GD&T, etc.) Blueprint reading is required Quality control testing and inspection experience Ability to work with and communicate effectively with subcontractors, staff, consultants, and customers Ability to coordinate and manage staff, inspection and testing Ability to record and organize all necessary documentation to memorialize the implementation, maintenance and effectiveness of the Quality Control Program Knowledge of all Microsoft Office products required Team player, servant leader with a great attitude, willing to learn and grow within their role High attention to detail is required to perform accurate measurements Safety, Loss Prevention and Procedural Compliance: Follows Company guidelines for managing confidential information, customer satisfaction and working with GTI personnel Follow safety practices such as: washing hands, wearing any required PPE for the position Ensures satisfactory maintenance, appearance and condition of assigned area to comply with security, safety and environmental codes and ordinances Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention Notifies Manager, Facility/EHS Director or Executive Management about any safe and secure work environment issues Complies with all OSHA requirements Qualifications: Bachelor’s degree in Industrial, Mechanical, or Manufacturing Engineering, Quality Systems Management, or equivalent experience. Minimum 10 years managing a Quality department in a semiconductor/defense/aerospace environment. In-depth knowledge of precision metal machining and special processes. Solid understanding of and experience with Quality Management Systems. Proven leadership and team management capability. Strong verbal and written communication skills. Experience with Customer, Internal, and Industry audit requirements Proficiency with Microsoft Word, Excel, and PowerPoint. Experience developing and executing zero-defect plans to reduce COPQ. Working knowledge of PDCA methodology and RCCA tools (5 Whys, 8D). Customer service experience in a similar or comparable work environment, strong work ethic supported by a pleasant and positive attitude of “can do” success #J-18808-Ljbffr C-Hawk Technology International