Front Office Associate

Job Description

Job Description

Crowe Dental Associates, located in downtown Chicago, has been providing exceptional dental care since 1984. The practice specializes in General and Cosmetic Dentistry, Orthodontics (Invisalign), Oral Surgery, Dental Implants, Periodontics, and Botox/Dermal Fillers.

The practice is currently seeking a Front Office Associate to join the team and play a key role in creating a smooth, efficient, and welcoming patient experience. This position is essential in managing patient flow, coordinating communication, and supporting both clinical and administrative operations within the practice.

Benefits for the Front Office Associate:

• Health Insurance

• Employee Dental

• 401K/IRA Plan

• Paid Holidays

• Paid Time Off

• Bonus Structure

• 1 Hour Lunch Period

Schedule for the Front Office Associate:

• Monday: 7:00 AM - 5:00 PM

• Tuesday: 7:00 AM - 5:00 PM

• Wednesday: 7:00 AM - 5:00 PM

• Thursday: 7:00 AM - 5:00 PM

• Fridays: 7:00 AM - 2:00 PM (Occasional)

• Saturday: 7:00 AM - 2:00 PM (Occasional)

Requirements of the Front Office Associate:

• Minimum 1 year of experience in a dental office

• Experience with Eaglesoft (or similar dental software).

• Comfortable with technology and basic IT troubleshooting.

• Strong communication skills with patients, providers, and team members.

• Dependable, organized, and detail-oriented. Positive, upbeat personality with a team-first mindset. Eager to learn, adaptable, and growth-oriented.

Responsibilities of the Front Office Associate:

• Manage patient scheduling, confirmations, and daily appointment flow

• Handle patient communication including phone calls, emails, and follow-ups with patients and external providers

• Verify insurance, update patient information, and maintain accurate records (medical history, demographics, etc.)

• Process payments, including in-office, phone payments, payment plans, and bank deposits

• Assist with treatment plan presentation and coordination of patient financial arrangements

• Submit, track, and resubmit insurance claims as needed

• Coordinate recalls, surgical patient follow-ups, and ongoing patient communication

• Support daily office operations including morning meetings, route sheets, and daily task delegation

• Maintain and manage office technology needs (password resets, system issues, vendor coordination, CBCT transfers, etc.)

• Support office marketing, promotions, and patient outreach initiatives

• Assist with business development efforts and general administrative support as needed