Front Office Coordinator

Front Office CoordinatorAddison Group is seeking a Front Office Coordinator on behalf of our client for a contract-to-hire opportunity within a growing outpatient healthcare organization. This role is ideal for an experienced medical front office professional who thrives in a fast-paced environment, enjoys helping patients, and can effectively balance administrative responsibilities with exceptional customer service.This position serves as a key point of contact for patients, providers, and staff while helping ensure smooth day-to-day office operations.Key ResponsibilitiesWelcome patients and visitors while creating a positive and professional first impressionManage patient check-in and check-out processes for both in-person and virtual appointmentsAnswer and route incoming calls, respond to patient inquiries, and communicate appointment-related informationCoordinate scheduling activities, including new appointments, follow-up visits, and schedule adjustmentsCollect copays, outstanding balances, and required documentation from patientsVerify and update patient demographics, insurance information, and account detailsSupport providers and clinical staff by managing administrative requests and patient communicationsUtilize multiple software platforms and electronic medical record systems to maintain accurate recordsAssist with scanning, faxing, document management, and other office support functionsHandle sensitive patient situations with empathy, professionalism, and discretionRequirementsMinimum of 2 years of recent front office or medical receptionist experience in a healthcare settingStrong background managing high patient volume and multi-line phone systemsExperience using EMR/EHR or practice management softwareAbility to navigate multiple systems and applications simultaneouslyExcellent verbal and written communication skillsStrong organizational skills with the ability to prioritize competing responsibilitiesDemonstrated customer service experience in a patient-facing environmentAbility to remain calm and professional when assisting patients experiencing challenging situationsComfortable working independently while contributing to a collaborative team environmentHigh school diploma or equivalent requiredPreferred QualificationsBehavioral health, mental health, or specialty practice experienceExperience supporting telehealth or virtual patient visitsFamiliarity with appointment scheduling, insurance verification, and patient registration processesAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.