Operations Analyst

Operations Analyst – New York, NY 10003 – Pay: $45.00 per hour – Reference: 26‑05839 Job Summary The Operations Analyst is responsible for supporting operational processes, analyzing program data, and driving process improvements for a residential managed charging program. This role combines day‑to‑day operational execution with opportunities to identify, develop, and implement scalable process enhancements, including automation and AI‑driven solutions. The ideal candidate is highly organized, detail‑oriented, and comfortable working with large datasets while collaborating with cross‑functional teams to improve operational efficiency and support program growth. Job Responsibilities Execute and support operational processes, including eligibility verification, invoice review and reconciliation, data validation, inquiry management, and program administration activities. Monitor and maintain program records to ensure accuracy, consistency, and compliance with established procedures. Support the implementation, launch, and scaling of new program initiatives and operational workflows. Conduct customer outreach through phone and email communications for enrollment follow‑up, data verification, dispute resolution, and other program‑related matters. Investigate and resolve data discrepancies and operational issues to maintain data integrity across systems. Analyze operational data and identify trends, risks, and opportunities for improvement. Identify opportunities to streamline, automate, and improve repetitive processes through technology and data‑driven solutions. Partner with technical and product teams to support automation initiatives, including AI‑enabled process improvements. Collaborate with internal stakeholders and external partners to define data requirements and resolve data quality issues. Develop reports, dashboards, and analyses to support operational decision‑making and program performance monitoring. Support continuous improvement initiatives that enhance operational efficiency, scalability, and customer experience. Perform additional duties as assigned. Job Requirements Bachelor's degree required. Minimum of 3-5 years of experience in operations, analytics, consulting, technology, energy, or a related field. Advanced proficiency in Microsoft Excel, including data manipulation, analysis, and reporting. Proficiency with Python or similar data analysis tools. Experience using data visualization platforms such as Power BI. Experience working with large datasets and performing data cleansing, validation, and analysis. Strong analytical, problem‑solving, and troubleshooting skills. Exceptional attention to detail and organizational skills. Excellent written and verbal communication skills. Ability to manage multiple priorities and perform effectively in a fast‑paced environment. Ability to collaborate effectively with cross‑functional teams and external stakeholders. Comfortable learning and adopting new technologies and business processes. Education Bachelor's degree from an accredited college or university required. Work Experience 3-5 years of relevant experience in operations, analytics, consulting, technology, energy, program management, or a related field. Experience supporting operational processes, data analysis, reporting, and process improvement initiatives. Experience working with customer‑facing communications and stakeholder collaboration preferred. Benefits Medical Insurance Vision and Dental Insurance Life Insurance Matching 401(k) Commuter Benefits Employee Discounts and Rewards Payroll Payment Options EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr