Citi Private Bank: Banker Team Leader - C16, Director

Banker Team Leader - C16, Director

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Job Overview

The Banker Team Leader SAFE Act manages senior Banker UHNW & HNW professionals. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required in order to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization as a whole. Responsibilities:

• The position entails growing the existing client business, along with an acquisition strategy for UHNW & HNW target names. Thus thorough knowledge of the relevant market is critical and a track record evidencing the ability to grow such business through a focused and high quality team.
• In addition to the role of Private Banker, the Team Leader will also have the following Responsibilities:
• Accountable for driving revenue and be responsible for their entire team's revenue goals.
• Works closely with the Market Executive to lead the activities for the team.
• Coach and guide team members and help them develop and share sales ideas across their and the wider team.
• Co-ordinate client calling and prospecting amongst team members and sharing best practice.
• Work with the Market Executive to achieve overall team revenues and growth objectives.
• Take the lead in developing and implementing marketing and client events for the team.
• Help team members in executing their account plans by providing guidance and support on specific deals and clients.
• Provide ongoing feedback to team members on their performance as well as the formal mid-year & year-end reviews.
• Demonstrate an in-depth understanding of clients' businesses and sources of wealth generation.
• Anticipate events in a client's life and business, which have significant financial implications.
• Serve as a trusted advisor to clients who frequently seek strategic advice regarding financial matters.
• Build relationships with client families that cross generations to establish long-term connections to the Citi Private Bank.
• Effectively manage client expectations regarding what can and cannot be executed on their behalf.
• Maintain a comprehensive understanding of client goals and risk tolerance to ensure that financial strategies are appropriate.
• Uncover needs that are not articulated or clearly expressed by the client.
• Bring together the appropriate product experts to develop long-term solutions that strengthen client relationships with the firm.
• Help clients achieve broad financial & investment goals related to the creation, management, and transfer of wealth.
• Develop tailored solutions that address clients' unique investment, risk management, and financing/ liquidity needs.
• Regularly monitor progress against goals and make adjustments to achieve objectives.
• Plan and prioritize daily, weekly and monthly activities to maximize revenue growth and client satisfaction.
• Transfer or eliminate non-productive accounts in order to focus on clients who fit within the business strategy.
• Establish a referral network and gain introductions to potential clients which generate new sales.
• Close the deal, making concessions that are appropriate and in line with the fundamental interests of the Private Bank.
• Help team members acquire the experience to establish credibility with clients and intermediaries.
• Demonstrate strong commitment to team success and place team goals above personal achievement.
• Encourage team members to work collaboratively and with the entire business to deepen client relationships and exceed sales goals.
• Align complementary experiences and skill sets of team members to maximize client effectiveness.
• Develop strong relationships and partners with support functions across the Citi Private Bank to maintain control, find solutions and resolve issues.
• Ensure compliance on regulatory requirements and minimizes any potential liability for Citi.
• Ensure strong controls and effective operational and administrative services.
• Partner with colleagues across the Citigroup network to leverage capabilities and share expertise.
• Advocate for the client, negotiating on their behalf with members of the Private Bank and Citi.
• Ensure clients are presented with seamless execution of internal processes and Citi services.
• Prioritize issues that need to be escalated, getting the appropriate people involved to expedite resolution.
• Understand and communicate the risk involved with various investment strategies.
• Establish credibility and trust with all Citi Private Bank colleagues, maintaining the highest standards of personal and professional integrity.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience
• Extensive and proven experience in Private Banking having covered the UHNW market / Extensive experience in working with and/or leading client teams and transactions / Demonstrated track record in relationship selling /
• Have an in-depth knowledge of the Citi Private Bank internal policies to be compliant with serving the UHNW market / Demonstrates extensive knowledge of all Citi Private Bank banking and product systems, platforms, tools and capabilities.

Education:

• Bachelor's/University degree, Master's degree preferred